WHAT WILL YOU DOThe Santam Direct Call Centre has positions available for Sales Advisor who will be based in Belville, Cape Town. The successful candidates will offer world-class products and services to clients, whilst achieving sales targets in an outbound call centre environment.Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLEConsistently meeting sales targets.Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).Offering outstanding customer experience.Strict adherence to workforce scheduling.Be available to work shifts as well as overtime.QUALIFICATIONSMatric/Grade 12RE CertificateEXPERIENCEMinimum 30 Personal Lines Short-term Insurance creditsMinimum 2-5 years experience within a sales outbound call centre.Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirementsSolid sales track record.Consistent target achievementSolid outbound call centre experience and skillsLeads warm-up and cold calling will be mandatory.Clear record of accomplishment in terms of adherence to quality standards and complianceKNOWLEDGE AND SKILLSKnowledge of short-term insurance processes, procedures and business rules advantageousExcellent English communication & writing skillsFluent in English and one other official language.Strong relationship, negotiating and networking skillsAbility to influence.PERSONAL ATTRIBUTESCommunicates effectivelyAction orientedSituational adaptabilityOptimizes work processes
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