Job title : Senior Risk Specialist (Pinelands)
Job Location : Western Cape,
Deadline : December 14, 2024
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Job Description If you are eager to join a dynamic team where you will be given the opportunity to apply your expertise and past experience to price an existing book of Old Mutual group risk clients, look no further. The successful incumbent will be required to manage an existing portfolio of Key clients in the risk environment and perform a checking and rates assessing function within the team. They will be required to mentor and develop others in an effort to grow the expertise.
Specific Key Result Areas: Manage a portfolio of Key clients to ensure financial soundness and conformance to service level agreements Checking of rate review output In-depth analysis of claims experience Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions Provide sufficient context and justification for risk rate changes Timeous update of controls Quality Assurance for risk rates on small and medium clients Establishing and maintaining relationships with internal and external stakeholder Respond to and resolve enquiries from various stakeholders and clients Interpret special requests from clients and deliver accordingly Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems Check non-standard changes and amendments to policy conditions to ensure they are correct and actioned Mentoring of and knowledge sharing to junior team members Conform to Service Level Agreements with relevant stakeholders Provide quality service to clients/intermediaries – a passion for service excellence Generic Key Result Areas
Documentation Processing Provides an indirect service to customers and intermediaries Responds to immediate administrative requirements within procedure Follows standardised processes and provides administrative support in line with normal business functioning Delivers on daily production standards Uses standard administrative techniques to coordinate own work
Personal Effectiveness Accountable for service delivery through own efforts Strong work ethic Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months Makes increased contributions by broadening individual skills Collaborates effectively with others to achieve personal results Accepts and lives the company values Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality Problem solving skills
Quality Assurance Adheres to service and quality standards Performs quality checks on own work Performs quality checks on the teams work
Role Requirements Matric (with Mathematics) Tertiary qualification would be advantageous Insurance industry experience At least 3 to 5 years working knowledge of pricing and rating principles in a Group Risk environment In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment would be advantageous Proven numerical ability / mathematical reasoning skills Computer literate and proficient in MS Office e.g. Word, Excel and Outlook etc. Ability to plan and prioritise effectively Have sound analytical and problem solving abilities with a focus on attention to detail Customer centric Have strong communication and interpersonal skills Work effectively with internal and external colleagues and clients Enjoy working in a progressive environment
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