Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description If you are eager to join a dynamic team where you will be given the opportunity to apply your expertise and past experience to price an existing book of Old Mutual group risk clients, look no further.
Let's Write Africa's Story Together! The successful incumbent will be required to manage an existing portfolio of Key clients in the risk environment and perform a checking and rates assessing function within the team. They will be required to mentor and develop others in an effort to grow the expertise.
Specific Key Result Areas: Manage a portfolio of Key clients to ensure financial soundness and conformance to service level agreementsChecking of rate review outputIn-depth analysis of claims experienceEvaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditionsProvide sufficient context and justification for risk rate changesTimeous update of controlsQuality Assurance for risk rates on small and medium clientsEstablishing and maintaining relationships with internal and external stakeholdersRespond to and resolve enquiries from various stakeholders and clientsInterpret special requests from clients and deliver accordinglyProvide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problemsCheck non-standard changes and amendments to policy conditions to ensure they are correct and actionedMentoring of and knowledge sharing to junior team membersConform to Service Level Agreements with relevant stakeholdersProvide quality service to clients/intermediaries – a passion for service excellenceGeneric Key Result Areas Documentation Processing Provides an indirect service to customers and intermediariesResponds to immediate administrative requirements within procedureFollows standardised processes and provides administrative support in line with normal business functioningDelivers on daily production standardsUses standard administrative techniques to coordinate own workPersonal Effectiveness Accountable for service delivery through own effortsStrong work ethicIndividually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 monthsMakes increased contributions by broadening individual skillsCollaborates effectively with others to achieve personal resultsAccepts and lives the company valuesAbility to work under pressure and meet tight deadlines while maintaining high levels of accuracy and qualityProblem solving skillsQuality Assurance Adheres to service and quality standardsPerforms quality checks on own workPerforms quality checks on the team's workRole Requirements Matric (with Mathematics)Tertiary qualification would be advantageousInsurance industry experienceAt least 3 to 5 years working knowledge of pricing and rating principles in a Group Risk environmentIn-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment would be advantageousProven numerical ability / mathematical reasoning skillsComputer literate and proficient in MS Office e.g. Word, Excel and Outlook etc.Ability to plan and prioritise effectivelyHave sound analytical and problem solving abilities with a focus on attention to detailCustomer centricHave strong communication and interpersonal skillsWork effectively with internal and external colleagues and clientsEnjoy working in a progressive environmentClosing Date: 20 November 2024
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