Senior Reservations Consultant - Lynnwood, Pretoria

Game Reserve with Head Offices based in Lynnwood, Pretoria is looking for an enthusiastic Senior Reservations Consultant to join their reservations team.
Creating and achieving a desired service level for both customers and lodge operations.
Maximising occupancies by filling empty room gaps through a balance between series and FIT clients
Liaising with and preparing for guests to enhance their experience
Preparation of booked guests to enhance their experience
Accurately managing a booking from initial enquiry to booking confirmation and payment
Receive and give feedback on telephonic, electronic and written enquiries
Be professional and presentable at all times
Be courteous at all times
Communicate regularly with clients regarding reservations.
Do timely follow-ups on all reservations
Ensure that deposits are paid according to terms.
Assist with other properties in the portfolio
Requirements:

Matric / Grade 12 plus relevant Tourism qualification
Any diploma or degree qualification will be advantageous
Experience with PANSTRAT Product Management System
At least 3-5 years experience in a similar role in hospitality or call centre industry
Business administration experience
Able to work under pressure
Good judgement - Self-managed - Energetic and driven - Result orientated - Innovative - Creative
In-depth knowledge of the ins & outs of the Tourism industry (rates, activities, lodge operational procedures etc.)
Able to work independently as well as within a group
Computer skills
Package on offer:
Market-related depending on experience and qualifications + Pension Fund
Work cycle –Mon-Fri as well as standby on some weekends & public holidays
Remote work from home or other locations is not an option
Able to travel when required