Senior Research and Insights AssociateThe Senior Research and Insights Associate is responsible for providing research expertise, advice, designing solutions, and adding value to customers through delivering client-focused, appropriately analysed, data-driven insights and recommendation reporting. The role is also responsible for workshopping solutions and presenting their findings to clients.Duties & ResponsibilitiesClient advisory role to proactively address client requests and recommend solutions.Conduct client-facing engagements including survey design workshops, insights and recommendations report presentations, etc.Design and implement Research and Professional Services solutions including surveys, insights reports, and recommendations that are creative, insightful, scalable, and re-usable based on best practice themes and guidelines.Compile and communicate the detailed brief to the team working on survey programming and client data requirements.Draw and schedule reports for the detailed analysis of data to create monthly insights report on survey results using the company's software (a multi-channel feedback platform), BI or Excel/other reporting tools.Assist with the creation of white papers.Identify trends within the industry and/or client environment/data and make these known to the client.Establish and build relationships with internal stakeholders and clients.Deliver projects on time, within budget and at high quality with minimal supervision.Support the business development activities of the business with the creation of white/thought papers, case studies, etc.Train and develop junior members of the team.Desired Experience & QualificationsAt least 3 years in a Senior Research position (essential).Excellent knowledge and application of quantitative methodologies, research design, and techniques (5+ years) (essential).Experience working for a Research House/Market-research Supplier/Employee Engagement provider (essential).Client-facing interactions in various capacities such as research design and solution delivery (essential).Expertise in computing skills, specifically Microsoft Word, Excel, and PowerPoint (essential).Experience/working knowledge of BI or dashboarding tool (advantageous).Qualitative experience (advantageous).Strong design experience including surveys and reporting (essential).Sampling methods and sample design (advantageous).Statistical skills and/or use of R/SAS/SPSS experience (advantageous).An understanding and experience in project management principles (essential).Experience in the field of Customer Experience (CX) or Employee Experience (EX) (advantageous).Leadership experience (advantageous).Excellent presentation skills.The following qualifications will be considered (in order of preference):Master of Arts (Research Psychology) or other Master's degree.BA Hons (Psychology/Social Sciences) or other Honours degree.
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