About the job Senior Project Manager (Microsoft Dynamics)Key purpose:Responsible for managing the day-to-day running and delivery of projects and by consistently applying project management knowledge, skills and personal characteristics to deliver projects that meet stakeholder/client requirements.Duties and responsibilities:Managing and monitoring the usage on hours for the AMS agreements with clientsUnderstand agreement models and SLAs per client and ensure no breaches on calls which are within the teams controlMonitoring calls logged on ITSM for the various clients and ensuring that the P1s are picked up immediately or within SLAMonthly review sessions with AMS clients covering;FinancesEnsuring that the quarterly reconciliations are done and alert the client beforehand should they under or over utilize their buckets.Where necessary recommending top upsAlways ensuring that calls are logged in ITSM for managed services clients, either internal by the team or by the client, where they have a profile in ITSMMonitoring ITSM and ensuring calls are closed when resolved and statuss updated by the team timeously.Drawing reports from ITSM for billing purposesUnderstanding the billing process for each client, project, and AMSKnow when the billing cut of periods are for each cycleEnsuring the scrum teams timesheets are logged timeously to ensure accurate billingEnsuring that project governances are followed:Internal testing must be done on any new developmentScheduling and plannig client UAT sessionsEnsuring that UAT sessions are properly signed off with an extract of the requirements from DevOps attached and a bug report if anything was logged.Understanding the CAB requirements for each client and always ensuring that client CAB sessions are attended even if you have no changes logged for approval.Ensuring that you monitor scope on projects and raise change requests where necessary.Timeous responses to client/s emails within the same day of receiving a query.Ensuring responses to clients are populated with sufficient details or information to answer queries and questions.Day to day management of the scrum team activitiesDirecting the teams workEnsuring regular grooming sessions with the scrum teamEnsuring stories are populated (by the team) with descriptions and acceptance criteriasSize the stories with the teamEnsuring that all the work is added to the backlogIt is Project Managers responsibility to ensure the backlog is always up to date and cleaned up after every sprint.Sprint PlanningSprint planning sessions with the teamPulling in the stories from the backlog that is required for delivery in the next iteration, prioritized as per client expectationsAllowing the team to populate their tasks and hours and ensuring it does not exceed allocated capacityConfirming stories with the team and commiting these to the sprint.Ensuring the stories and tasks pulled into the sprint does not exceed the team capacity for the sprint.Daily Stand upRun the dailystand upEnsuring that capacity is managed daily by making sure the team does not go into the red.Replannig as and when neededSprint ReviewFacilitate review sessions at the end of each sprintDuring the review, assess what was completed and what was not completed, to be played back at Art Demo in the presentation deckSprint RetrospectiveMust be done on DevOpsGiving the team an opportunity to inspect the sprint and add contributions on DevOps retro boardEvaluating feedback and assess what improvements/ experiments to bring into the teamQualifications and experience:Advanced Project Management qualification with extensive related experienceAgile CertificationsPrince 2 CertificationExtensive project or programme management experience preferably in a multi-national Professional Services environmentExcellent understanding of the project or programme life cycleExcellent competency in project or programme change managementProven experience managing expectations when balancing alternatives against business and financial constraintsKnowledge of:Workshop Facilitation & PresentationAnalytical Thinking & Problem SolvingAccuracy & AccountabilityPersonal Time & On Time Delivery ManagementAbility to Influence, Motivate & Collaborate with OthersUpholding High Quality StandardsDemonstration of ControlScaled Agile (SAfe) knowledgeDynamic System Development MethodsDesign Thinking knowledgeValue Chain and Lean SigmaSuccessful Stakeholder EngagementForm, Empower and Facilitate High-Performance TeamsTactical Project Planning & Value-Driven DeliveryCommercial AcumenQuality and Risk ManagementSoftware Development Lifecycle knowledge
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