What you'll be doing: Accountable for the Delivery Management of multiple projects from initiation, planning, monitoring to completion and closure. Ensure the Delivery Management Framework is adhered to, contributing to its development and refinement. Establish governance, action management, and communication routines to mitigate issues/risks. Manage the core project areas of scope, time, cost, and quality to ensure project outputs meet expectations:
Scope: Work closely with project sponsors to ensure that business requirements are met and the outputs of the project are fit for purpose. Time: Maintain an up-to-date and accurate schedule to track project tasks and key milestones. Cost: Manage the project cost – tracking costs based on budget, forecast, and actuals/reconciliations. Quality: Oversee the quality control and quality assurance aspects of the project including UAT and testing phase of the project. Produce accurate and detailed documentation for the project (such as project kick-off/briefing deck, SOW, workbook/estimation spreadsheet, meeting reports with clear actions and owners outlined, burn reports). Accountable for project leadership and management of large multi-stream 18 month-plus projects ensuring client expectations, quality deliverables, and profitability are met. Actively identify and manage risks and issues that may jeopardize the successful delivery of a project and take steps to mitigate these through to resolution. Responsible for all projects entered into Projector (Project management resourcing tool) and updated based on project and business requirements in a timely manner. Responsible for accurate resourcing of your project team at any given time of the project lifecycle through Projector tool and by clear communication with the resource manager. Manage resourcing constraints with the relevant internal stakeholders. Comfortable working with hybrid management tools and ways of working as part of a wider distributed EMEA team. Be the single point of contact, maintain customer satisfaction, and provide regular status updates for all outstanding issues/risks regarding the project progress. Should be comfortable working with global clients, cultures, and languages. Establish and engage your project team to ensure the successful delivery of all outcomes/activities within the required timeframe. Support Consultants when completing RFPs or scoping projects by providing insight into resources, budget estimation, and availability. Accountable for effective change management on:
People: any new roles or impacts on teams. Process: any new processes and procedures. Technology: any system, hardware, or other technology changes required to support the business change. Expert in PM methodologies & tools: agile, hybrid, KANBAN, Smartsheet, JIRA, etc. What you'll need: TECHNICAL KNOWLEDGE REQUIREMENT Analytics Briefing in and working closely with technical consultants, data analysts, and dev team. Running analytics stand-ups. Being reactive when client briefs come in, prioritizing, and delivering within agreed SLA whilst managing client expectations and reinforcing internal processes. Technical understanding of how website analytics works. Experience delivering analytic-based projects, SEO, SEM. Understanding of Google Analytics and Adobe Analytics platforms. Managing tickets on JIRA or similar platforms: creating tickets, assigning to resources, triaging, prioritizing, closing tickets. Business, Data, Operations and Marketing-Technology Consulting Managing data projects for client portfolio in banking (for one of the top 3 banks in Africa). Delivering a series of projects (costs, timings, risks, dependencies, admin) across analytics and business data opportunities. Briefing in and working closely with business, technical, and data consultants. Outlining business opportunities when they arise and growing the account alongside the business director. Managing client relationships. OTHER REQUIREMENTS: Tertiary business or technical qualification. Recognized Project Management certification. Experience within a PMO environment. At least 8 years' experience responsible for project delivery within a technical or professional services environment (Our projects are technical and frequently involve technology vendors). Knowledge of online marketing technologies (Messaging platforms, Social Media, Analytics, Data) and their integration into broader IT infrastructure highly advantageous. Ability to work effectively in a fast-paced, entrepreneurial environment. Passionate about customer service. Excellent, concise written and verbal communication skills. Obsession with details and planning. Good working knowledge of the internet, Excel, PowerPoint, and Word. This is a senior position suiting an individual with eight years' work experience in a similar role.
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