The team has a position available for a Program Manager who will be based at our Head Office in Cape Town, Tygervalley. JOB DESCRIPTION The Program Manager works under the supervision of a senior manager in the business and works closely with a variety of stakeholders, including business, vendors, professional bodies and contractors. They are the central point of contract and escalation for all professional services issues within the Program. They typically operate across business domains, business units, geographies and technologies. The main daily responsibility of the Program Manager is the management of multiple related projects, which are directed toward a common objective. They ensure that business expectations are aligned with the agreed scope and deliverables of the program of works, and actively promote the value-add of governance and delivery management using the PDC (Project Delivery Centre) methodology framework. KEY RESPONSIBILITIES The role works across the Business Facing Units (Client Solutions, Broker Solutions, Partner Solutions, Specialist Solutions, Re & International and Shared and Enabling services) The scope includes: Managing a program of activities/products aligning with the organisations strategic objectives Monitor Program items progress and raise impediments impacting on delivery Enable Program oversight Governance definition & support Govern stage gates as per delivery framework Monitor & ensure quality of project execution Facilitate benefit case definition & review Enable benefit tracking Identify Program Risks Enhance & maintain the project risk management framework Risk appetite and tolerance framework Define and track key risk indicators Define Project Management and Project Co-ordination resource demand and supply Monitor and balance capacity & allocation Contract management Team leadership and management Facilitate Project Management and Project Co-ordination community of practice QUALIFICATIONS AND EXPERIENCE Overall 10 Years of experience in a Project Delivery Environment 4 8 Experience as a Snr Project Manager 1-3 Experience in the role of Program Manager SKILLS Lean Portfolio Management Knowledge Agile Delivery Project Management IT acumen Business acumen Portfolio Analysis Atlassian suite of tools (Confluence, Jira etc). Conceptual (big picture thinking) with a strong focus on execution Analytical Appropriate communication at all levels (verbal and written) Attention to detail Solution oriented COMPETENCIES Collaborates Drives results Flexibility and adaptability Cultivates Innovation Client Focus Business Acumen Program Management Reporting and Administration Balances Stakeholders BEHAVIOURAL SKILLS The individual possesses advanced communication, influencing and negotiating ability, displaying confident and credible writing and verbal ability. As corporate citizens they act as role-models to the teams, they display assertiveness and act as an example when it comes to client satisfaction. They are motivational and inspirational leaders with superior decision making skills and assertiveness. The individual is competent in project change management and demonstrates excellent team leadership, motivation ability and business acumen. The individual has an excellent understanding of the project life cycle and takes responsibility for all aspects of the full life-cycle of the assigned projects.
