Senior Production Consultant (Fully Remote) Our client is a fast-growing company specializing in enterprise accounting, business intelligence, and media applications within a niche market segment. Their culture thrives on innovation, collaboration, and delivering high-quality, personalized service to their clients. As part of their dynamic team, you will be working with cutting-edge technologies while supporting a portfolio of clients in the information technology sector.
Position Type: Permanent, Fully Remote
Reports To: Business Development Officer
Position Overview:
A rapidly growing company, specializing in enterprise accounting, business intelligence, and media applications, is looking for a skilled and experienced Senior Production Consultant to join their remote team. This role involves providing expert consultation, training, and support to clients, managing relationships, leading projects, and mentoring a team of IT professionals.
Key Responsibilities: Client Relationship Management: Build and maintain strong client relationships, ensuring needs are met and providing ongoing support.Consultation & Training: Offer expert consultation and training via phone, email, remote, and onsite meetings.Project Management: Lead client projects, ensuring effective change management and timely service delivery.Team Leadership: Supervise and mentor a team, setting goals and fostering professional growth.Client Support: Oversee operations to ensure timely resolution of client issues and maintain high customer satisfaction.Continuous Improvement: Stay updated with industry trends, suggesting improvements for products and processes.Collaboration: Work closely with internal teams to align strategies and contribute to business goals.Communication: Ensure effective communication with clients and internal stakeholders.Skills & Qualifications: Leadership: Proven experience in leading high-performing teams and driving results.Decision-Making: Ability to make informed, timely decisions.Technical Proficiency: Strong background in software consultation, client management, and system deployment, with familiarity in financial systems like Pastel, SAP, QuickBooks, Sage, and Xero.Problem-Solving: Strong analytical skills to identify and resolve issues.Adaptability: Ability to navigate change and lead through uncertainty.Communication: Strong verbal and written communication skills.Time Management: Ability to manage multiple tasks under pressure.Familiarity with the advertising/media industry.Previous experience with the company or similar organizations.Tertiary qualifications in Accounting, IT, Marketing, or related fields.SQL knowledge or familiarity with other database systems.3+ years of management experience in a tech-driven environment.Requirements: Proven experience in IT consulting, production management, or client services.Strong technical background in software applications and client management.Demonstrated ability to lead a team effectively and support professional development.Reliable internet connectivity is essential for this fully remote role.Additional Information:
This role offers opportunities for professional growth and the chance to work with an innovative and collaborative team. Applicants will undergo a background check including credit, criminal record verification, and qualifications validation. If you're passionate about IT consulting and client success, apply today!
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