Senior Production Consultant (Remote, IT Sector) – Rneg We are seeking a Senior Production Consultant for a fully remote, permanent role in the Information Technology sector. This rapidly growing company is providing enterprise accounting and business intelligence applications in a specialized market segment. The ideal candidate will join a dynamic team, working closely with clients to provide personalized, high-quality service. They will engage with key stakeholders through various communication channels (email, tickets, calls, meetings, onsite & remote). You'll have the opportunity to learn about new products and technologies, contributing to delivering exceptional service. Key Responsibilities: • Manage and develop client relationships. • Respond to customer queries regarding products and services. • Demonstrate and upsell products and functionality. • Lead client-related projects and uphold effective change management. • Collaborate across all levels of the business, contributing to strategic initiatives. • Oversee team operations and ensure timely resolution of client issues. • Monitor system performance and implement optimization strategies. • Stay updated on the company's product roadmap and updates. • Background in software consultation, client management, training, and deployments. • Knowledge of financial systems like Pastel, Accpac, Sage, SAP, Xero, or Microsoft Dynamics ERP. • Familiarity with SQL or database knowledge is a plus. • Time management, strategic thinking, and a "go-getter" mindset are essential. Advantageous Experience: • Previous experience in the advertising/media industry. • Exposure to Chase Software or similar systems. • 3 years of management experience. • Tertiary qualifications in Accounting, IT, or Marketing. By applying for this position, the applicant consents to background checks, including credit and criminal reports, and employment and educational verifications.