Senior Product Manager - Payments

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users.
Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants' impact on prosperity, at home and abroad.
In 2023, our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries. We operate over 2800 money transfer corridors worldwide and employ over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents.
What you will own:As a Senior Product & Partnerships Manager at Zepz, you'll report to the Director of Product, Payments. You will lead the strategy and execution for customer funding solutions for WorldRemit and Sendwave. Your primary goals will include minimizing cost of sales, providing the best customer experience for immigrants funding international transfers, launching new pay-in methods across multiple markets, and completing replatforming from legacy platforms to our target state pay-in platform. Additionally, you will identify, evaluate, and manage relationships with third-party partners such as acquirers and payment service providers. You'll collaborate closely with cross-functional teams to enhance product offerings and drive growth while maintaining compliance with scheme and regulatory requirements. We are growing fast and at a stage where we want to move fast with high stability, so you'll have to be comfortable with making progress with incomplete or imperfect information.
Key Responsibilities:Develop and manage the product roadmap for customer funding experiences across our two brands, Sendwave and World Remit.Partner closely with the Biz Dev team to identify, select, negotiate with and manage third-party partners (acquirers, PSPs) to support payment processing.Build and maintain strong relationships and rapport with third-party partners.Identify and launch new pay-in methods across all Zepz send markets.Drive multiple work streams across the organization, simultaneously.End-to-end ownership of pay-in performance, reliability, cost, and experience for Zepz.Monitor market trends, competitor activities, and emerging technologies to drive product decisions and features.Ensure compliance with international financial regulations and standards.Analyze customer data and feedback to drive continuous improvement in the funding process.What you bring to the table:Proven experience in product management within fintech or payments. You have in-depth knowledge of the global pay-in landscape with regards to payment processing, acquirers, and PSPs.You have third-party relationship management experience, and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues.Data-savviness coupled with an inquisitive and investigative nature. You have a technical background and a broad set of analytics skills. You are driven by curiosity and are not afraid to learn or use new tools, write SQL, dig through tickets, dig into some code, or do whatever else it takes for you to frame questions and get data quickly so you and your teams can better understand a problem and prioritize solutions.You are comfortable working asynchronously in a remote team environment. The broader Payments team and Zepz team spans a multitude of time zones, and we are not all online together at the same time.Clear communication skills. You'll be making complex tradeoffs about what's best for our users and our business thoughtfully and collaboratively.Bonus points if you have:A degree (or equivalent experience) in a quantitative or technical field such as statistics, economics, engineering, or computer science.A familiarity with regulatory requirements in international payments.Creativity, flexibility, and the ability to handle ambiguity gracefully.A familiarity with any of the communities we serve.What you'll get from us:We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa:
Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.Retirement: We offer pension schemes to help you plan for and secure your future.Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.We are also remote-first as an organization, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, and Swedish.At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.Ready to Apply?Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.

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