Well known inbound DMC is looking for a Senior Operations Specialist based in either Johannesburg or Cape Town.
The candidate will be responsible for a full operations role in the booking process, firstly as a support to the travel designers but also being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.
Responsibilities:
Liaise with travel designers/ Reservations Specialists / Concierge / GEL on all bookings in an operational capacity
Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agents e.g. honeymoon, birders, dietaries, ages etc.
Keep updated with all product updates, as well as technology updates
Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
Keep abreast with company policies, procedures and system updates
Requirements:
Matric certificate
Tertiary certificate in Travel & Tourism / hospitality.
At least 4-5 years' experience at a Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
General product knowledge on Southern & East Africa.
Personal or educational travel experience advantageous.
Excellent attention to detail.
Excellent communication skills both written and oral, in English.
Foreign language skills advantageous
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