Senior Operations Manager - Eswatini / Swaziland Purpose of the role: Reporting to the General Manager, the overall purpose of this position is to manage several operations covering the following key areas: client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of Security officers.
All site security requirements must be adhered to, and the Client's needs must be efficiently and professionally met at all times.
Minimum Requirements: Valid Driver's License with own reliable transport.
Experience in the security industry.
At least 5 years' experience in the Operational Security Management structure.
Working knowledge of the Firearm Act and Firearm competency.
Staff management experience.
Computer literacy with expert knowledge of the complete Microsoft package.
No criminal record or any pending cases.
Sound planning, administration, interpersonal communication, and client liaison skills.
Strong leadership and organisational skills.
Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
Ensuring that all Security Officers on the site meet the contractual requirements.
Constantly evaluating service levels provided and making recommendations to the Client regarding service improvements.
General management and supervision of security staff to ensure required performance is met.
Dealing with all required administration matters.
Liaising daily with management on various operational issues.
Liaising daily with Regional Management on various operational matters.
Ensuring that all HR-related queries are dealt with promptly.
Formulating disciplinary actions.
Ensuring timely submission of employment forms to the Regional Office.
Submitting relevant weekly/monthly incident and general reports to Management.
Investigating incidents and reporting on them.
Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes: Initiative Strong leadership ability Presentable Core Competencies: Analytical, Critical Thinking & Planning skills Leadership & Self Development Goal Setting & Organizational skills Driving & Managing change Driven for results Interpersonal skills Development of others Teamwork We reserve the right not to make an appointment to any advertised position.
While preference is given to existing employees, the choice is made purely on merit.
Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success.
If you are not contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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