Senior Operations Manager

Location: Cape Town, Western Cape

About Us:
We have a dynamic and expanding group of Saggy Stone restaurants/taprooms that are dedicated to delivering exceptional Dining and Beer experiences. We take pride in our commitment to quality, service, and innovation. We are looking for a passionate and driven Senior Operations Manager to join our team and help us continue to grow and excel in the hospitality industry.
Job Description:
As the Senior Operations Manager of the Taproom Network, you will play a pivotal role in ensuring the smooth and efficient operation of our establishments. You will be responsible for overseeing the day-to-day activities of our locations, managing staff, and maintaining high standards of quality, service, and cleanliness.
Your leadership and strategic thinking will contribute to our continued success.
Key Responsibilities:
- Supervise and manage Taproom staff, including hiring, training, and performance evaluation.
- Ensure compliance with company policies and procedures, as well as health and cleanliness standards.
- Monitor inventory and suppliers, and manage expenses to meet budgetary goals.
- Implement and improve operational processes to enhance efficiency and customer satisfaction.
- Collaborate with the Chefs and Barman to maintain high-quality food and beverage offerings.
- Resolve customer complaints and ensure a positive dining experience.
- Assist in developing marketing and promotional strategies.
- Drive a positive and motivated work environment.
Qualifications:
- Previous experience in restaurants or taproom management.
- Strong leadership and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food and beverage operations.
- Proven ability to meet financial and operational targets.
- Flexibility to work evenings and weekends.
If you are passionate about the hospitality industry and have a track record of success in operations management, we encourage you to apply. Join usand be a part of our journey to provide exceptional dining and beer experiences.
To apply, please send your CVto ******

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