Senior Operation Manager Bpo

Job Description: Senior Operation Manager BPO Location: Durban, South Africa Job Type: Full-time Number of Openings: 1 Job Responsibilities: Oversee daily operations of BPO functions to ensure high-quality service delivery.
Manage and optimize call center operations for USA campaigns to meet performance metrics.
Lead a team of medium to large FTEs, providing guidance and support to enhance productivity.
Implement performance management strategies, including goal setting and monitoring." Develop and execute operational strategies to improve efficiency and customer satisfaction.
Analyze performance data and adjust strategies accordingly to meet business objectives.
Collaborate with other departments to ensure alignment of operational objectives and client needs.
Prepare and present operational reports to senior management and stakeholders.
Ensure compliance with company policies and industry regulations.
Identify training and development opportunities for team members to foster a motivated workplace.
Essential Qualifications: A minimum of 3 years and a maximum of 11 years of relevant experience in BPO and call center operations.
Proven track record in managing teams and achieving operational goals.
Strong understanding of performance management principles and practices in a BPO environment.
Excellent leadership and communication skills.
Desired Experience: Experience in managing USA based campaigns is highly advantageous.
Prior experience in operations management within a BPO setting.
Demonstrated ability to manage large teams effectively.