PurposeSenior Network Operation Managers is responsible for keeping track of the day-to-day operation of all Active network related systems/equipment, projects, issues and incidents and, making sure they are healthy and running efficiently. This position will cover network performance, availability, ensuring compliance with SLA, customer satisfaction, Active network high level support, fault and incident management. Overall ResponsibilitiesManaging Day-to-day system health-check. Engagement with all relevant active network team managers to collect and organize the network health status.Provide proper network performance and health reporting on systems, equipment and active networks including the companys IP and DWDM and SADV networksProviding high level support on active network related issues and complaints. performing as point of contact between Active network teams and other related departments including CX, NOC, Regional teams and ISPs.Monitoring and managing network performance, reliability and availability while ensuring compliance with SLAs.Direct engagement with NOC management on understanding and resolving network operational issues and challengesFault and incident management on all Active Network related issues including providing incident report documentationProviding guidance and support to resolve problems quickly and efficiently.Network capacity management and reportingMonitoring and overseas of all active network changes executedDaily check in with the NOC on previous days resolved incidents and current open incidents.Engage with the NOC on any incident discovered by NetOps and manage to resolve the issue in corporation with NOC and active network teams.First point of contact for incidents that requires NetOps attention. Appropriate resource/s to be allocated for troubleshooting.Quality acceptance of the projectManages vendor performances based on contractual obligationsEscalating operational issues with vendors and ticket trackingManages escalation of faults with vendors and informs all stakeholders of statusOnsite support, remote support and troubleshooting nationallyRegional and national escalation of faultsDevelop and enforce network policies and standards while ensuring adherenceManaging all relevant possible automations to assure network performance improvement and system health-checkProvide Standard Operating Procedures (SOP's) to clear faults and resolve problems encountered and share it with other relevant departmentsCommunicationEngage with internal teams and external vendors to understand and solve network related issuesEngage with regional, internal, and external teams including vendors in network related daily operationsProbe to determine the actual nature or underlying cause of technical network problems/issuesExplain procedural approaches effectively to relevant partiesProduce and maintain fundamental documentation of standards and proceduresProvide daily and or weekly reports on working equipment and systemsTake instructions from own managerEscalate, internally, issues as neededFirst point of contact for incidents that requires Netops attention.Provide communication between all relevant parties and Active network team departmentsProblem Solving:Investigate and evaluate problem areas and propose possible solutionsEscalation to Vendors and management and tracking of complex issuesTranslate problem findings into Incident reports with solution recommendationManage to solve standard, albeit more complex, problems in engagement with relevant departmentsProvide in-depth expertise, initiative, insight, and interpretation in fault-finding to facilitate faster solutionsInterpret and provide advice to resolve issuesDecision Making:Make recommendations regarding process optimizationUse technical and theoretical team knowledge to recommend concrete action plansResolve technical queries and issues within active network nationallyMake recommendations for improvements nationallySeek active input into decision-making when providing support services and solves queries within clear guidelines and precedentReport and escalation to management where higher-level decision making is requiredPeople Engagement:Provides an advisory functionDrives established timelines and aligned others to thisManagement of vendor and regional teams - leading othersCommunicates and engages with external parties in a manner that represents the company favourablyEngages in activities for own development / participates in planned activities that are appropriate for own developmentFinancial:Provides input into network forecast planningContributes to cost saving efficiencies through caretaking of assigned equipment/instrumentation/vehicles etcAdhere to Service Level Agreements (SLA's)Customer:Delivers customer service through holding vendors accountable to meeting quality service standardsIdentifies best practices for working with or adding value to the customerWorks with project teams, internal teams, Regions, and managementAdhere to national network KPIs to meet the internal and external requirementsProcess:Documents learning experiences to update procedures and practicesUphold operational excellence through identifying and recommending new and/or upgraded technology processesEnsures continuous process improvement to enable effective operational processesAware of interdependencies between all projectsKeeps track of contractual agreements; perform and complete expected deliverablesComplies with operational Health and Safety requirementsEducation, Skills & Experience Subject Matter ExpertiseGood knowledge of Network related domains including IP, DWDM and ISPGood knowledge of regulatory procedures applicable to active network related domainsVery well understanding of network operationWell understanding of network high level support, incident and fault management proceduresGood understanding of people managementMinimum QualificationBTech/bachelors degree in IT/Electronics or related Network engineering qualificationsMinimum ExperienceFour to five (4-5) years experience in operation of the network and telecommunications industry, in a Carrier / Mobile / Enterprise environmentShould be able to communicate & collaborate across the Enterprise (Cross functional seamless execution) and developing strong relationships with Internal and External customersShould you not receive a response from us within one week of your application, your application has unfortunately not been successful.
