Senior Manager - Senior Regional Manager Technology Information

Job title : Senior Manager - Senior Regional Manager Technology InformationJob Location : Eastern Cape, East LondonDeadline : January 11, 2025Quick Recommended Links Jobs by Location Job by industries Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Strategic Planning: Provide input into all long term plans regarding Network Operations for the region Provide input the annual business plan  Translate the Network Operations strategies into operational plans and activities to realise these strategies within the region Adopt and align NWG strategies with that of Sales and Marketing Operational Excellence Responsible for managing the following NWG functions in the Region in accordance with the Head Office matrix management structure: Radio: Radio Planning (Coverage & Quality), Optimisation and Network quality Transmission: Planning, Optimisation and Transmission quality Operations: Radio maintenance, Switching Operations and Switching maintenance Mechanical and Electrical: Energy management, Energy maintenance, Facilities management Implementation:  Co-ordinate Implementation function in the Region in conjunction with CPG Project office Property: Site acquisition, Site renewals and Monitoring permit process Responsible for ensuring network availability across the region meets target levels Drive the agreed service levels and exceed as per agreed KPIs for the region Accountable for ongoing operation and reliability of all network infrastructure in the region including interconnect and roaming     infrastructure     where applicable Translate company objectives to align with the activities in the regions Drive the process to ensure the appropriate resources, systems and processes are in place to maintain and support the network in the region Responsible for the interface with the transmission and interconnection suppliers (e.g.
Telkom) in the region Oversee the regional NWG staff and ensure that their operations/functions are in alignment with the objectives of the CTO Provide resources to support the integration of new network elements and software in the region      Accountable for the process to ensure all network and service faults assigned to the region and are tracked and managed effectively Manage MTBF and MTTR across the region as defined Perform annual individual assessments of direct reports in the region Ensure that appropriate training is received by staff, both informal and formal, and provide succession planning and career paths for staff Drive the implementation of special projects Responsible for the technical performance of the network in the Regions Drive the adherence to quality and safety n the region through ISO 9001,ISO14000 & RCMP and monitor the performance ensuring compliance Ensure participation in implementation: Manage to carry out Lab testing (software & hardware) and to perform testing, i.e.
get vendor acceptance     tests Responsible that end-to-end integration is successful Ensure a process for 2nd level support for network and services are in place Responsible for the process to ensure documentation is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to     ensure business continuity Communication and co-ordination Develop and maintain efficient and effective co-ordination and interworking between network operations and the planning and implementation teams in     the region and between regional and central functions Responsible for activities carried out in the region including planning and design, deployment and implementation, integration, operation and     optimisation of the network. Continuously review and update best practice implementation across the region and knowledge sharing with other regions and the central teams Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region Develop the matrix reporting and management practices in the region to be successful Represent MTN SA and/or the Network department in regional forums as required Present the senior face of Network in the region for negotiations on site acquisition and council authorisation  Develop, maintain and nurture a sound working relationship between the regional network sections and all associated parties, both within the company     and external Hold regular meetings with all functional area heads in the region to review performance, special projects and communicate any issues from staff to     management or vice versa Ensure vendor interaction is managed appropriately  Ensure close co-operation and alignment with central operations and attend monthly meetings with other regional heads  Prepare and submit comprehensive reporting regarding the network region as required Submit reports to designated management, as per the standing instructions.  Interface with National Managers and attend monthly meetings with other BU (Business Units) and Telco companies Financial Management Forecast, plan, develop and review network operations budgets for the region in line with MTN SA financial requirements Ensure network operations budgets for the region are optimised  Manage network operations expenditure in the region in line with agreed budgets Identify and eliminate non-contributory expenditure Project Management Develop and drive the execution of agreed projects  Drive the implementation, tracking, monitoring and compliance of Projects Contract management in line with Procurement Policies Co-ordinate project reporting Ensure effective implementation of the integrated project management model  Risk management Business Analysis Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines Identify ways to fine tune policies, processes and systems in line with changing work practices Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems  Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance  Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.  Construct business cases for initiations proposed by the business.
Research and consider best practice, local conditions, trends, as well as     competitor activity Identify and implement innovative ways to use minimum resources to achieve maximum outputs Supervisory / Leadership / Managerial Complexity:   The performance management of subordinates and actioning of annual performance meetings twice annually and IDP's to be actioned timeously Management of training and development for subordinates including their required course identification and recommendations Manage all timing and attendance of subordinates Manage team morale and attitude towards improved service delivery and focused actions Manage and must have ER knowledge and implement where and when applicable within the respective area of management Adhere to behave according to the Company values at all times To set the objectives of the Regional network heads of departments in order to meet the national KPAs and monitor their performance against these     objectives.  To ensure that adequate training is received by staff, both informal and formal, and provide succession planning and career paths for staff. Providing guidance and tactical leadership in developing new methods and systems to continuously strive for improved performance of staff and the     service provided to our customers. Collate and manage the budget for all of the Group's regional offices Manage suppliers/contractors relationship to ensure deliverable are achieved in timely and cost effective period Management of direct reports Frequent visits Monitor and co-ordinate work of direct reports Provide technical, procedural and policy guidance Evaluate performance (conduct performance appraisals) Transfer knowledge and skills Knowledge transfer programme Manage staff KPA's. Job Requirements (Education, Experience and Competencies) Education: Minimum of 4 year tertiary qualification in Telecoms or light current electronics / Masters advantageous Fluent in English and language of country preferable Experience: Manager track record of 5 years or more in year's managing a similar function at the national/continent level in a multinational organisation     experience in the telecoms/GSM industry with at least 3 years in relevant sector/ industry.  Budgeting and financial processes. Worked across diverse cultures and geographies advantageous Knowledge:
Technology competences: Good knowledge of the operation, maintenance, planning and implementation of Digital Transmission, Microwave Technologies, RF, ATM and IP     transmission and multiplexing systems In-depth knowledge of GSM systems architecture & principles  In-depth knowledge of Transmission systems, protocols including, SDH, PDH, uWave, ATM, IP transmission and Optical Systems (includes MTN self     provision technologies)  In-depth understanding of network quality management  Thorough understanding of use of network metrics in management of network quality  Thorough understanding of  Industrial safety, housekeeping and good practice  Good working knowledge of HVAC / Power / LV & HV / security and safety systems  Overview of interconnect and licensing as contained in the telecommunications act Skills / physical competencies: Able to set objectives and targets that is beneficial to the smooth running of the network and monitor progress against them. Innovative self starter able to face the challenges of evolving technology re-evaluating objectives, procedures, processes to continuously improve     network performance. Strong practical technical skills in all relevant disciplines Strong process and management (especially people management) skills An excellent facilitator, communicator, team player and coach Proven track record wrt budgetary control Strong leadership profile Demonstrable ability to develop, plan and execute strategies Strong negotiation skills Must have a natural leadership ability with the necessary skills to control, motivate and lead staff to achieve excellence. Qualifications
Education: Minimum of 4 year tertiary qualification in Telecoms or light current electronics / Masters advantageous Fluent in English and language of country preferable ICT jobs