Senior Manager - Sales And Distribution Commercial Operations Sa

Job title : Senior Manager - Sales and Distribution Commercial Operations SA
Job Location : Western Cape, Cape Town

Deadline : December 26, 2024

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Responsibilities
Key Performance Areas  Measures (KPIs for job) Manage the implementation of Mobile Money sales initiatives and Channel plans in assigned Business Unit Strategically drive effective and efficient Rebalancing Models that deliver the right Liquidity Support in the Ecosystem. Ensure supervision and coordination of Mobile financial Services Agents and Merchants to achieve agreed sales targets of the Business Unit Review Sales strategies for the Business Unit Set goals and objectives for direct reports, monitor progress and maintain motivation levels Prepare periodic sales forecasts within agreed budgets and ensured its effective management within the framework set by management.  Build, manage and maintain a high performing sales team Identify staff training and developmental needs and implement necessary actions. Develop and execute business initiatives within the Business Ensure adequate training of all Merchants and Agents to deliver on sales targets on the ground Make regular contacts to key customers to be build strong relationship in the interest of MTN
Strategy Development and Implementation Deliver business goals set by EXCO and in accordance with overall OpCo strategy  Ensure development of Financial Services in general and Mobile Money in particular follows strategic growth plan, with the provision of a clear     direction and structure Expand and manage the distribution and merchant network Put on the market products and services of the highest quality, as soon as possible Manage the marketing team towards customer usage and awareness goals, while providing guidance and support as per the business strategy Look for new acquisition opportunities of business users Develop financial and mobile money ecosystem in local country through strategic partnership
Staff Leadership and Management Source, induct and nurture talent in accordance with MTN guidelines Ensure open communication channels with staff and implement change management interventions where necessary Provide definition of roles, responsibilities, individual goals and performance objectives for the team Set 'SMART' KPIs and provide regular performance feedback through a well-defined and implemented performance review program Develop and implement a training plan in order to build and develop skills within the team Performance manage resources in accordance with HR policy and legislation Actively participate in leadership team and develop skills of own team Promote a 'MTN centric' and 'partnership approach' to develop strong relationships with other working groups and ensure adherence to Group     governance
Governance Adhoc, Operational and Tactical Meeting Set up / participate in adhoc and operational meetings Participate and provide input into tactical meetings Ensure regulations are always complied with, through strict respect of rules set up by regulators
Escalations Manage and resolve escalations that have impact on critical path of service delivery Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved Manage and provide solutions to issues that require formal resolution
Opco Operational Set up and manage project status meetings; manage budgets Ensure Financial Services Sales and Channels business processes are implemented and used efficiently Work closely and effectively with GSM's Sales and Distribution to improve distribution performances Safeguard segregation of duties and separation of roles
Performance Review and evaluate performance of own staff against agreed KPIs Assess and monitor plan for continuous improvement Review performance of distribution management agencies against agreed KPIs Review SLAs Ensure alignment between SSH, Centre of Excellence, Opco and Group Management Service    As per business plan
Reporting Report on a regular basis to the Head of Financial Services about progress made and potential issues, all in accordance with the measurement metrics     set by the OpCo Develop and produce daily, weekly, monthly, quarterly and annual reports as and when required  Report on an adhoc basis on specific management requirements as and when necessary Track daily performances and achievements against targets and KPIs. Report to top management and team to improve strategy implementation
Project Management  Develop and drive the execution of agreed projects  Drive the implementation, tracking, monitoring and compliance of Projects  Contract management in line with Procurement Policies  Co-ordinate project reporting  Ensure effective implementation of the integrated project management model  Risk management
Business Analysis  Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines  Identify ways to fine tune policies, processes and systems in line with changing work practices  Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems  Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness  Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance  Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.  Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as     competitor activity  Identify and implement innovative ways to use minimum resources to achieve maximum outputs  
Budgets Manage Regional Financial Services Sales and Channels budget in line with business objectives Make sure to operate within budget and that operations are cost-effective, in line with a least cost operating strategy Develop business case and motivate for additional budget and resources when required
Operational Delivery Managerial / Supervisory Responsibilities Coach and mentor direct reports to ensure staff motivation is high Ensure skill transfer for staff development, motivation and business continuity  Guide and direct suppliers and third-parties in achieving OpCo objectives Identify staff training and development needs and implement necessary actions Get strongly involved in the development and execution of all training programs, in order to meet the needs of the customer and the organization Recruit, develop and retain human resources to maximize potential Manage team (including recruitment, on-boarding, attrition) Set goals and objectives for direct reports, monitor progress and maintain motivation Provide an advisory function on governance and best practices in client experience
Role Dependencies
MTN Policies and Procedures Work Experience      Minimum of five (05) years' Distribution Management experience (with a proven track record and attention to detail) in relevant industries (Mobile Money distribution, FMCG, GSM distribution…) Minimum of three (03) years' experience continuously managing a distribution-oriented team towards success in relevant industries (Mobile Money distribution, FMCG, …) Demonstrated commitment to getting the job done Strong operational experience in field visit to understand the day-to-day growth of the network Strong experience in expending and managing the distribution of a mass market product or service Demonstrated experience in building a distribution network from the start and managing its expansion Worked across diverse cultures and geographies advantageous Strong experience in customer data a big plus
Qualifications
Job Specifications/ Minimum & Preferred Requirements Education / Business Degree     Bachelor's degree in Business or related field / MBA advantageous Proof of continuing education through courses, personal development and seminars desirable Training / Certifications - Any mobile money-related training is considered a plus Industry(ies) - Telecommunications (Mobile Money Distribution, GSM Distribution) / FMCG / Distribution Management agencies

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