Senior Manager - Product Management Sd Wan Ict Center Of Excellence

Job title : Senior Manager - Product Management SD WAN ICT Center of Excellence Job Location : Gauteng, Johannesburg Deadline : January 18, 2025 Quick Recommended Links Jobs by Location Job by industries Responsibilities Strategy Development and Implementation ? Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.? Provide input to sales targets to meet business needs.? Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.? Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation. ? Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.? Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.? Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.? ? Product Lifecycle Management ? Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.? Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.? Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.? Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.? Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.? Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.? Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.? Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.? Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.? Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.? Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.? Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management ? Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.? Develop and maintain a high-performance team that consistently meets or exceeds targets.? Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.? Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.? Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.? Attract, develop and retain appropriate talent.
Build talent by identifying and developing new leaders for the respective environment? Develop and maintain a high-performance team that consistently meets or exceeds targets. ? Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.? Develop and implement a training plan to build and develop skills within the team.? Enable and model healthy employee relations and collaborative teamwork.? Manage diversity, develop, and embed an Employment Equity plan for the business area.? Contribute to building a culture of continuous evaluation and improvement.
Drive a culture of high performance, accountability and consequence management? Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees' behaviour? ? Governance ? Strategic governance and interlock ? Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution . ? Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution. ? Perform evaluation baseline of key performance indicators (KPIs).? Request for relevant budget for internal projects and new initiatives.
Monitor costs accordingly.? Facilitate preparation of proposals on change initiatives, policies and procedures.? ? Escalations ? Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.? Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.? Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.? Manage and provide solutions through stakeholder consultation where relevant.? ? Performance ? Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.? Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.? Provide reports as required timeously regarding performance and outcomes of the unit.? ? Operational Delivery ? Guidance and Support Delivery Management ? Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.? Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.? Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.? Ensure that products meet the regulatory and compliance standards.? Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.? P&L outcome of the products Qualifications 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related? MBA / Masters Advantageous Experience At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;? Proven track record of successfully leading product teams and driving product innovation.? GTM & P&L? Experience in managing the full product lifecycle, from concept to market launch.? Strong background in market analysis, product positioning, and competitive strategy.? Experience in demand management and sales forecasting in a technology-driven environment ICT jobs