JOB PURPOSE
The primary purpose of the role is to oversee and optimise the seamless integration of product development processes with broader enterprise operations. This involves strategising and implementing efficient workflows that enhance product delivery, quality, and overall organisational effectiveness. The Senior Manager is responsible for aligning and prioritising product development initiatives with the overarching business objectives, ensuring that products not only meet high standards but also contribute to the company's growth and profitability.
RESPONSIBILITIES
Product Development Oversight
Effectively manage and be involved in the entire product development lifecycle
Ensure alignment with strategic objectives, overseeing cross-functional collaboration between teams, and maintaining a keen focus on timelines and resource allocation
Drive innovation, optimise processes, and deliver high-quality products that meet or exceed customer expectations
Implement successful agile methodologies and the continuous improvement of development workflows
Operational Efficiency
Streamline and optimise processes across the entire operational spectrum
Identify areas for improvement, implement lean methodologies, and overall workflow efficiency
Reduce operational costs, improve resource utilisation, and increase productivity within the product and enterprise operations
Strategic Planning
Develop, communicate, and execute a comprehensive strategic plan aligned with the enterprise's goals
Effectively translate high-level objectives into actionable plans, ensuring that product operational activities seamlessly align with and contribute to the broader strategic vision
Evaluate market trends, identify growth opportunities, and make informed decisions that enhance the organisation's competitive position
Team Leadership
Create and nurture a high-performing and cohesive team
Inspire, motivate, and guide cross-functional teams towards the successful execution of operational and product initiatives
Measure the team's cohesion, productivity, and the achievement of strategic objectives
Cultivate a positive team culture, promote collaboration, and provide clear direction to ensure that each team member's skills are effectively utilised
Motivate project success but also to the professional development and job satisfaction of individual team members
Cross-Functional Collaboration
Promote breaking down silos, facilitate effective communication, and promote collaboration across various departments involved in product and enterprise operations
Facilitate the integrated efforts from different functional areas, resulting in streamlined processes, accelerated project timelines, and innovative solutions to complex challenges
Create a collaborative culture, where diverse skills and perspectives are harnessed to achieve common goals
Performance Monitoring and Analysis
Create, track and evaluate key operational metrics
Implement robust monitoring systems, analyse performance data, and derive actionable insights to enhance overall operational efficiency
Proactively identify areas for improvement, optimize processes, and address potential bottlenecks
Ensure that key performance indicators align with strategic objectives, facilitating data-driven decision-making within the enterprise
Risk Management
Identify, assess, and mitigate potential risks that could impact the organisation's performance
Develop and implement effective risk management strategies, ensuring resilience and adaptability in the face of uncertainties
Foster a risk-aware culture within the enterprise, aligning risk management practices with overall business objectives, and facilitating the integration of risk considerations into decision-making processes
Budget Management
Work within the strategic oversight of financial resources allocated to achieve operational goals. Develop, monitor, and optimize budgets, ensuring fiscal responsibility and alignment with organisational objectives
Identify cost-saving opportunities without compromising operational efficiency
Forecast financial needs, control expenses, and demonstrate a judicious approach to budgetary decisions
Organisational Capability Building
Evaluate the capabilities of staff within the department to identify gaps and prioritise development activities
Implement the organisation's formal development frameworks within the area of responsibility
Coach and mentor others to support the development of the organisation's talent pool.
Portfolio Management
Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved
Application Software Roadmap
Define and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business requirements
Performance Management
Manage and report on the performance of a substantial, diverse team
Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Personal Capability Building
Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team
Maintain external accreditations and in- depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media
BEHAVIOURAL COMPETENCIES
Business Insight
Ensures Accountability
Drive Results
Cultivates Innovation
Plans and Aligns
Manages Complexity
Manages Complexity
Decision Quality
Communicates Effectively
Collaborates
Balances Stakeholders
Action Oriented
Manages Conflict
SKILLS
Planning and Organizing
Action Planning
Adaptive Mindset
Stakeholder Expectation Management
Backlog Management
Managing Change
Prioritizing
Project Communications Management
Project Management
Verbal Communication
Analyze Current State/AS-IS State
Business Requirements Analysis
Commercial Acumen
Customer and Market Analysis
Workflow Management
Product/Services Management Development
Market Research and Analysis
EDUCATION
Matric
Bachelor's degree in Technology, business administration, management, operations management, or a related field
MBA an advantage
Other relevant technology certificates e.g ITIL, Cobit, Prince 2, PMBok
EXPERIENCE
8- 12 years experience in technology, operations management, business process improvement, or a related field is essential
Have a deep understanding of the events and transport industry
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (over 6 years)
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