Job OverviewTo manage the processes, teams, and resources for port operations, contributing to operational effectiveness, client/customer satisfaction, reduced risk, profitability, and compliance with relevant policies and regulatory requirements.Duties & ResponsibilitiesExecute own work and team work according to set operating procedures and service level agreements.Ensure continuous client interaction, communication, and feedback.Ensure complaints are handled effectively.Provide oversight over the port operations function and ensure port operations adhere to their service level agreements.Interact with transporters and service providers in port on a regular basis and ensure a good working relationship is maintained.Provide strategic input into the planning function to ensure delivery schedules are planned and executed in a cost-effective manner.Ensure that deliveries are monitored and expedited, that exceptions are raised and escalated, and the input data is collected and captured accurately.Identify opportunities and gaps on site to improve operational performance.Ensure KPI reports are updated, accurate, and distributed as per the requirement.Provide leadership to the team, create a positive working environment, and ensure the team is performing to the highest standard.Specific knowledge of the container flow and mills consumable products and documents to plan and ship with relevant documentation.Specific ability to process documentation required to clear Imports and invoice/process Exports/Consumables.Knowledge and ability to source documents from overseas and local – Internal- for C@F purposes on time.Clearing Consumables and Invoicing Breakbulk material.Strong knowledge of INCO-TERMS.Desired Experience & QualificationBachelor's Degree or Diploma in Logistics Management/Supply Chain Management and Marine Services.Skills and Experience RequiredUp to 5 years of experience in a similar environment, with at least 2 years tactical leadership/specialist experience.Advanced MS Office skills.Proficient people management and development knowledge and/or skill. Knowledge and understanding of the management and development of people, optimizing their outputs and effectively managing relationships, in order to achieve organizational goals.Time Management.Flexible approach to working conditions and working environment changes.Self-starter, self-motivated, energetic, and enthusiastic worker.Effective team player.
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