We are seeking a seasoned leader with a strong technical background and a proven track record of success in managing and optimising wireless internet networks. You should possess a deep understanding of network operations principles, coupled with excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. We're looking for someone who can inspire and motivate a diverse team of network engineers and technicians, fostering a culture of collaboration, innovation, and continuous improvement. You should have a strategic mindset and a proactive approach to network management, with the ability to anticipate and mitigate potential risks and challenges.About the roleAs the Senior Manager of Network Operations, you will be responsible for overseeing the day-to-day operations and maintenance of our wireless internet network infrastructure. You will lead a team of network engineers and technicians, ensuring that our network operates at peak performance, meets service level agreements (SLAs), and exceeds customer expectations.What you will be doingNetwork Monitoring and ManagementImplement and manage network monitoring systems to proactively monitor network performance, identify potential issues, and ensure optimal uptime and availability.Incident Response and ResolutionDevelop and enforce incident response procedures to promptly address network outages, performance degradation, and service interruptions, minimizing impact on customers and business operations.Troubleshooting and Root Cause AnalysisLead troubleshooting efforts to diagnose and resolve complex network issues, conducting root cause analysis and implementing corrective actions to prevent recurrence.Change ManagementEstablish and enforce change management processes to ensure that network changes are planned, documented, and implemented in a controlled manner, minimizing risk and service disruption.Capacity Planning and OptimizationConduct capacity planning assessments to forecast network growth and scalability requirements, implementing optimization strategies to maximize network efficiency and resource utilization.Vendor and Service Provider ManagementManage relationships with equipment vendors, service providers, and third-party contractors, ensuring timely delivery of services, adherence to SLAs, and resolution of issues.Performance Metrics and ReportingDevelop and maintain performance metrics and key performance indicators (KPIs) to track network performance, analyze trends, and identify areas for improvement.Compliance and SecurityEnsure compliance with industry standards, regulatory requirements, and best practices for network security, data protection, and privacy, implementing controls and safeguards as necessary.Disaster Recovery and Business ContinuityDevelop and maintain disaster recovery and business continuity plans to mitigate the impact of network disruptions and ensure rapid restoration of services.Team Leadership and DevelopmentProvide leadership, mentorship, and guidance to network operations teams, fostering a culture of collaboration, accountability, and continuous learning.High-site SecurityDevelop innovative ways of securing our network equipment on site and partnering with stakeholders who can assist in limiting exposure to vandalism and theft.NOC ManagementProvide management for a 24 Hours rotational NOC and field technicians.QualificationsBachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field; Master's degree preferred.Minimum of 7 years of experience in network operations and telecommunications, with a focus on wireless internet services.Strong technical expertise in wireless networking technologies, including Wi-Fi, LTE, 5G, point-to-point, and point-to-multipoint systems.Proven leadership experience in managing and motivating high-performing teams, driving operational excellence and service delivery.Experience with network monitoring and management tools, incident management systems, and performance analysis platforms.Proficiency in network protocols, routing and switching, IP addressing, subnetting, VLANs, and firewall configurations.Excellent problem-solving skills and the ability to troubleshoot complex network issues under pressure.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.Knowledge of industry standards, regulatory requirements, and best practices for network operations, security, and compliance.Required Skills and ExperienceTechnical Proficiency: In-depth knowledge and experience with wireless networking technologies, including Wi-Fi, LTE, 5G, point-to-point, and point-to-multipoint systems. Proficiency in network protocols, routing and switching, IP addressing, subnetting, VLANs, and firewall configurations.Leadership: Proven track record of effectively leading and developing high-performing teams in a fast-paced environment. Ability to inspire and motivate team members, foster collaboration, and drive operational excellence.Problem-Solving Skills: Strong analytical and problem-solving abilities, with the capacity to analyze complex network issues, identify root causes, and implement effective solutions under pressure.Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders.Customer Focus: A commitment to delivering exceptional service and exceeding customer expectations. Proactive approach to addressing customer needs and concerns, with a focus on building long-term relationships and driving customer satisfaction.Adaptability: Ability to thrive in a dynamic and rapidly changing environment. Willingness to stay abreast of emerging trends and technologies in the telecommunications industry and adapt to new challenges and opportunities.Process Improvement: Strong aptitude for process improvement and optimization. Ability to identify opportunities for streamlining workflows, enhancing operational efficiency, and driving continuous improvement across network operations.Regulatory Compliance: Familiarity with industry standards, regulatory requirements, and best practices for network operations, security, and compliance. Ability to ensure compliance with relevant regulations and guidelines.
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