About Us:
Our luxury brand encompasses some of Cape Town's finest hotels and restaurants, known for exceptional service, elegance, and unmatched guest experiences. We are seeking dedicated and experienced individuals to join our dynamic team as Senior Managers.
Position:
Senior Manager
Job Description:
We are looking for passionate Senior Managers with at least two years of experience in a similar luxury hospitality environment. The ideal candidate will help lead our operations, ensuring that we maintain our high standards and continue to deliver unforgettable experiences for our guests. This role offers significant opportunities for growth and career advancement within our brand.
Responsibilities:
Oversee the daily operations of our hotels and restaurants.
Ensure exceptional guest experiences by anticipating and addressing their needs.
Implement and uphold policies and procedures to maintain our standards.
Lead, motivate, and mentor staff to ensure high performance and continuous improvement.
Manage guest inquiries and resolve issues promptly and professionally.
Collaborate with other departments to ensure seamless guest experiences.
Monitor and manage budgets, inventory, and financial performance.
Drive initiatives to enhance guest satisfaction and operational efficiency.
Key Performance Indicators (KPIs):
1.
Guest Satisfaction:
Maintain and improve guest satisfaction scores through proactive service and problem-solving.
2.
Operational Efficiency:
Ensure smooth and efficient daily operations, minimizing delays and maximizing guest satisfaction.
3.
Staff Development:
Implement effective training and development programs to enhance staff performance and service delivery.
4.
Quality Control:
Monitor and ensure adherence to our high standards of quality in all aspects of service.
5.
Financial Performance:
Achieve budgetary goals and manage costs effectively without compromising on quality.
6.
Leadership:
Demonstrate strong leadership and foster a positive and productive work environment.
7.
Innovation:
Identify and implement innovative solutions to improve guest experiences and operational processes.
8.
Health & Safety Compliance:
Ensure compliance with all health and safety regulations.
Qualifications:
Minimum of two years of experience in a similar role within the luxury hospitality industry.
Excellent communication, leadership, and interpersonal skills.
Strong organizational and problem-solving abilities.
Passion for delivering exceptional guest experiences.
Flexibility to work in a fast-paced, dynamic environment.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and career advancement.
Work in a prestigious and supportive environment.
Experience in some of Cape Town's finest hotels and restaurants.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their luxury hospitality experience and passion for guest service
Join our luxury brand and help us create unparalleled experiences for our esteemed guests.