A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLEYou will play a critical role both for our office-based employees and in helping to support our remote team members. You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. The Senior Manager, IT provides leadership, guidance and strategic vision for our IT, Information Security & Compliance teams.
WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DOTechnical LeadershipExpertise in IT infrastructure, including networking, cloud computing, and data management.Strong understanding of IT service management frameworks (e.g., ITIL).Ability to oversee and integrate DevOps practices into IT workflows.Proficiency in cybersecurity principles, risk assessment, and threat mitigation.Responsible for enterprise tool selection and evaluation in coordination with segment representatives and IT architecture standardsEffectively administer, manage, and operate tooling platforms and environments to meet needs. Implement and support tool implementations and upgrades.Establish relationships and communicate tooling needs and tooling capabilitiesStrategic PlanningImplement IT best practices and align Boldr's IT infrastructure with current and future business goalsDesigning and implementing long-term IT and security strategies aligned with business goals.Provide a stable, consistent view of team activities and resources –key metrics for continuous improvementBudget management for IT and cybersecurity initiatives. Operate within sustainable limits that support high-quality, high-value resultsCompliance and GovernanceResponsible for maintaining our PCI, SOC2 and ISO certification as well as any other certifications that may be requiredKnowledge of legal and regulatory requirements (e.g., GDPR, HIPAA, SOX, PCI DSS).Ability to develop and enforce IT policies, procedures, and compliance standards.Conducting and responding to IT and security audits.Risk ManagementConducting risk assessments and implementing mitigation strategies.Incident response and disaster recovery planning.Business continuity management.Communication and LeadershipStrong verbal and written communication skills for explaining technical issues to non-technical stakeholders.Competence in creating, delivering, and communicating service management training and end-user trainingScale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement.Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requestsExperience in mentoring and developing IT and cybersecurity talent.WHAT WE'LL LIKE ABOUT YOUYOU ARE… Curious and authentic, just like us! #beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfaction.YOU HAVE… 8+ years of IT experience, including 3+ years experience as a people managerBachelor's degree in Information Systems, Information Security, or equivalent work experienceCISSP or Equivalent to fill Information Security Lead requirementsCybersecurity KnowledgePenetration testing tools and methodologies.Security Information and Event Management (SIEM) systems.Identity and Access Management (IAM) frameworks.Operating systems (Windows, Linux, macOS).Experience in managing both internal VPNs and NetworksGoogle Cloud / Google Workspace, Google Enterprise IT support experience,Industry-specific regulations and best practices.Knowledge of Cybersecurity frameworks such as NIST, ISO 27001, and COBIT.Data protection laws and standards across multiple jurisdictions.Expertise in defining IT scope, workflow, and processesExperience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)Experience assessing the business risk associated with IT systemsExcellent organizational, communication, and time management skillsAbility to tactfully communicate and achieve results across team boundariesAn enthusiasm for driving continuous improvements through leadership, collaboration, and initiativeMust be familiar with technology to assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure meeting deadlines or projectsMust be responsible for establishing and monitoring all project schedules, alerting Senior staff when problems arise, and making sure schedules are followedBase salary + benefits.
Paid Time OffTraining & DevelopmentMental Health SupportGlobal culture environment
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