Senior Manager, Ibx Operations

Senior Manager, IBX Operations page is loadedSenior Manager, IBX OperationsApply remote type On-site locations ZA JOHANNESBURG S2P IBX - JN1 time type Full time posted on Posted 30+ Days Ago job requisition id JR-147913Who are we? Equinix is the world's digital infrastructure company , operating over 26 0 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success .
Senior Manager, IBX OperationsJob Summary In this role, you will take ownership of customer-impacting responsibilities, managing the day-to-day operations, maintenance, and performance of data centers in the South Africa region, which is part of the GEM South portfolio. You will be accountable for daily execution, capacity management, consistent response structures, and streamlined support to enhance operational efficiency. The Data Center Manager will report directly to you, overseeing a team of engineers and customer operations, with your support.
Responsibilities Data Center Operations
Drive strategic planning and priorities for data center customer and facilities management operations
Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
Establish and track safety measures to ensure safety of frontline resources
Ensure consistent customer, vendor and staff experience and on-the-ground response across all data centers
Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
Contribute to and/or support other departments to achieve endorsed business objectives
Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
Ensure consistent and accurate Capacity Management of power and cooling
Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts
Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
Keep staffing levels on target in terms of number of staff as well as required skill levels
Define, implement, and run annual financial outlooks (OPEX/CAPEX)
Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers
Own implement and drive efficiency across all sites
Be on call for critical situations/problems within the data centers
Focus on global consistency to ensure Equinix objectives are met and customer experience maximised
Leadership
Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
Manage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to day-to-day operations
Focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
Empower frontline resources to meet customer needs through incentives and process
Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
Work within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvement
Qualifications Demonstrated record of data center operations management and maintenance or similar leadership and cross functional management experience
Experience optimizing a growing and evolving business – leading a small organization through a period of rapid growth, merger integration, or business transition
Experienced in leading and operating in a matrix environment
Skills and Attributes
Focus on execution and results – establishing ambitious standards for performance, setting goals, developing plans, following through, and holding people accountable for results
Ability to provide thought leadership, think strategically and effectively communicate vision and influence
Demonstrate and instil the Equinix culture and values
Adept at balancing intense short-term pressures with overall long-term goals
Financial acumen and ability to connect operational objectives to financial results
Positive 'can-do' attitude to work
Not easily satisfied, strives for perfection
Flexible and Agile – ability to adapt quickly and lead team through change
Languages: English is mandatory
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About UsEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
(US Applicants)
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Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
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