Senior Manager, Client Experience Insights

Senior Manager, Client Experience Insights Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 30 Responsible for identifying, designing, and executing on client experience insights, Channel experience and Sustainability. Determines Sustainability direction, goals and execution for Business and Commercial Banking South Africa. Defines Sustainability initiatives, Ecosystem identification, insights and execution for key sectors across the segments and products and works closely with business stakeholders to develop client offerings that will support clients in achieving their requirements. Qualifications QualificationBusiness Commerce DegreeExperience5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures. Additional Information Adopting Practical ApproachesConveying Self-ConfidenceDeveloping ExpertiseDirecting PeopleSolid understanding of existing products, offerings and sectorsUnderstanding of ecosystems thinking and environmental, social, and governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasksPlease note: All our recruitment processes comply with the applicable local laws and regulations.We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ****** note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******
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