Senior Liaison UnderwriterApply locations: Cape Town
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR-61416
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description The successful incumbent will be responsible for managing a panel of intermediaries and their support teams, which includes underwriting assessments, resolution of written underwriting enquiries, and resolution of queries telephonically (inbound and outbound calls).
The successful incumbent will:
Use specialist technical knowledge to accept risk and/or liability on behalf of the organisationExercise discretion in decision making within standardised practiceConsider exceptional decisions where there is the need to do soConsult and negotiate with the business on risk-related issuesCoach, mentor and support a group of underwriters and/or administratorsSupport a specialised service offering to clients and intermediaries telephonically and via e-mailProblem solve, investigate, identify root cause and resolve management queriesKEY RESULT AREAS Personal Effectiveness Accepts and lives the company valuesAccountable for service delivery through own effortsCollaborates effectively with others to achieve resultsIndividually accountable for managing own time, tasks and output qualityBroadening individual skills on an ongoing basisRelationship Building Maintains and develops relationships with relevant stakeholdersRisk Management Responsible for decision making with high underwriting limitsQuality assurance of underwriters' workAuditingROLE REQUIREMENTS Matric with Biology, Mathematics or Accounting essentialMinimum R15 000 000 Individual Life Underwriting limits or R10 000 000 Individual Life Existing Business limitsA minimum of 5 years experience as an underwriter in the Financial Service IndustryMedically aligned degree or degree in Business, Accounting or Statistics would be advantageousExperience in coaching and providing technical support would be advantageousLine management experience would be advantageousExperience in management of technical queriesProficient in MS Office i.e. Word, Excel, PowerPoint.Availability to work extra time and on weekends when there is a business need is essentialKnowledge of underwriting operations, e.g. distribution of work, MIS etc.Well-developed interpersonal skillsStrong verbal and written communication skills, particularly the ability to have difficult conversationsAttention to detailCustomer focusedAbility to handle confidential informationWell developed problem solving skillsProactive engagement where necessaryFocused on meeting deadlines and ensure completion of tasksGood presentation skillsSkills Competencies Action OrientedBusiness InsightCommunicates EffectivelyDecision QualityFinancial AcumenInstills TrustManages ComplexityOptimizes Work ProcessesEducation Matriculation Certificate (Matric)
Closing Date 18 December 2024, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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