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Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.
Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business successJob Purpose Assist with the administration relating to end-to-end dealings with clients to support SSAProvide internal and external clients with administration and relevant expertiseEnsure internal and external clients are provided with an efficient, professional and high-quality services which meets all their obligations Key responsibilities Under the supervision and guidance of the Manager, you will primarily be responsible for ensuring overall the effective and efficient delivery of TMF's services: Client relationship management Arrange for signature and timely return of contractsLiaise with clients to schedule meetings and resolve diary conflicts as requiredTelephone management and coordination of conference callsChanneling of communication to appropriate destinations (timeously) Service Delivery Maintain record-keeping processes relating to client information On quotation: Load, update & track progress of all issued quotes on CRM and internal quote systemsensure adequate recordkeeping of accepted quotes (including z drive, Sales App, Evo, CRM, etc.)
On quote acceptance: update relevant database systemsPrepare, maintain and update client and subcontractor lists (per ISO requirements)In conjunction with the Managing Director or Project Manager, assist with the provision of input in respect of the creation of a client profile and/or file on all core systems including, but not limited to, Evo, TMF network, TimeWare, SecWare, TaxWare, CaseWare, etc., as appropriateAssist with the resolution of client queries and coordinate the related communication on a timely basisEnsure that all tasks required to effectively onboard a client or subcontractor within required timelines are completed efficiently, professionally, and timeouslyAct as a point of escalation for clients, subcontractors, and within TMFHold the service line teams to account ensuring administrative activities are completed as planned and in line with applicable timelines Legal, Risk, and Compliance In conjunction with the Managing Director or Project Manager, prepare the Local Service Agreement ("LSA"), Statement of Work ("SoW"), amendments, subcontractor agreements, and secure client and/or subcontractor sign-offIn conjunction with the Managing Director or Project Manager, complete the TMF Group compliance process (KYC) and secure client, subcontractor, or internal sign-offMaintain legal email inbox on a daily basisUpload updated draft legal agreements on the z driveUpdate the BCP and ISO business processes and procedures as they relate to the business unitImplement and maintain record-keeping processes relating to legal documentation and client/ subcontractor informationAdhere to TMF internal procedures and ensure compliance with TMF's Risk and Control framework and processesAttend and participate in regular and appropriate training on relevant policies, legislation, and regulations affecting TMF, clients and subcontractors General Provide exceptional customer service whilst being empathetic with customersIdentify, map and manage business unit-related projectsBe an escalation point for operational matters within the business unitExecute on agreed deliverables and/or ensure that all deliverables are delivered timeously and according to agreed quality standardsAssist in the administration and management of ad hoc projects affecting the business unit, e.g.
regulatory reporting requirementsWork closely with other teams in TMF Group, including but not limited to, the HRP team, the Entity Management team, the Accounting and Tax team, and TMF subcontractors, in order to achieve client objectivesPerform any other tasks or duties as may be from time to time assigned by management Key competencies Excellent time management and administrative skillsBe organized, logical and thorough in the execution of their functionBe resourceful, independent, and have strong problem-solving abilitiesDeadline-orientated person with the ability to work under pressureAbility to multitask and prioritize effectivelyAbility to build and maintain relationships at all levelsAbility to articulate and communicate complex ideas in a simple and easy-to-understand mannerBe trustworthy, considerate, and live the TMF valuesExcellent written and communication skills, with a strong ability to plan ahead and organize themselves and othersAbility to follow and build upon existing processes and ensure data is maintained with accuracy and consistency Key knowledge and experience Appropriate qualification in a relevant field, i.e.
Legal, Business, and Finance or ComplianceMinimum of 3-5 years experience in client service/reporting/paralegal roleOperational and administrative knowledge of TMF type of business would be advantageousExperience in legal, compliance, or alternatively experience at a corporate services providerExpertise in MS Word, PowerPoint, Excel and Outlook What's in it for you?An exciting opportunity in an international companyProfessional development opportunities as well as extensive individual further training opportunities, supported by our TMF Business AcademyA career within an ever evolving marketFlat hierarchies with direct contact to management and international exchangeWant to know more about a career with TMF Group?
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