Purpose of the role:
To manage the profitability, sustainability, and growth of Facilities Management solutions for key accounts within the specified region, by optimizing operations and driving teams and client engagement to enhance customer experience.
Education and Experience required: Relevant Degree/Diploma (Essential)Relevant Post Graduate qualification (NQF Level 8) would be advantageous5 years' experience in Facilities Management, of which 2 to 3 years is in a management or supervisory capacity.3-5 years' Key Account Management experienceKnowledge, Skills, and Competencies: Knowledge of the following:
Applicable labour law and industry specific legislationFacilities managementProject management principlesRisk management and business management principlesFinancial principlesHealth and safety policies and processesContract managementPeople ManagementCustomer ServiceProblem solvingTechnical knowledgeSustainability and Environment awarenessLeadership and team managementPeople managementKey areas of responsibility:
Support proactive identification of facility opportunities, issues and risks through analytics and management routine accountabilitySupport development and implementation of national Facility Management programsEnsure account growth through upselling and cross-sellingKey Measures (KPI's) – responsible to ensure region meets/exceeds all performance measures customer satisfaction survey scores and construction projects metricsLeads cross site and cross functional projects to expand/consolidate FM services within assigned regionEnsure collaboration between teams for excellent deliveryParticipate in quarterly business reviews with clients to understand clients' operations and business requirements and to identify cross selling and growth opportunities.Implement facilities management solutions and manage service delivery as per contractual agreements.Conduct regular risk assessments of the entire facility in relation to SLA.Monitor compliance with Occupational Health and Safety legislation.Regularly meet with the client to build good relationships and ensure success of contract.Attend all relevant meetings with clients and management teams and ensure communication to subordinates.Prepare the budget for key accounts within the portfolio/ geographical region in accordance with financial policy and procedures.Monitor expenditure against approved budget, providing variance analysis and monthly reporting for submission to the General Manager.Contribute towards the planning for procurement in compliance with supply chain requirements.Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations and reward.Additional Considerations: Driver's License
#J-18808-Ljbffr