Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel Destination Management Company looking for a position closer to home on the East Rand of Johannesburg?
My client has a position available.The purpose of the role:In the role of Journey Designer – Team Leader is to provide guidance, inspiration, and training to the Consultant Team and boost sales by nurturing key account connections.
It is paramount to guarantee efficiency and profitability with an emphasis on outstanding service and customer-centric experiences.Experience required:Must have a minimum of 5 years inbound consultant experience in Southern & East Africa (luxury market)Must have a minimum of 2 years in a managerial/supervisor roleTourplan proficiencyDuties include:ReservationsMonitor team quoting and operational accuracy for excellenceDistribute workload and oversee quotation checksGuide the team to achieve goals, deadlines, and sales targetsSupport system use and process optimizationDrive profitability through margin control, sales training, and upsellingImprove service/products through customer feedback communicationAssist consultants with queries on received complaintsPossess excellent understanding and experience working on TourPlanTeam LeadershipDetermine the number of consultants required with managementDefine specific requirements, create job descriptions, and participate in interviewsMaintain records of leave/off days/additional days workedFoster motivation, team spirit, and open communicationEstablish clear staff targets, conduct appraisals, and participate in disciplinary proceduresDevelop and support staff, ensuring proper onboardingDevelop a system to manage remote consultantsSalesCultivate excellent agent, supplier & guest relationshipsGuide the team through the customer journey and exceed sales targetsInvestigate and understand customer and operators' business requirementsAccountsOversee adherence to processes in invoicing, Paper trail, etc.Assist the team in resolving account queriesDemonstrate an understanding of cost, profit, net, and gross selling pricesManage the reconciliation of cancelled toursAdditional DutiesStay aware of competitors' productsParticipate in occasional educational /familiarization travelDemonstrate excellent communication skills and customer careProvide input to the Management decision-making process
