Datacentrix is looking for a Senior Ivanti Heat Administrator with at least 5+ years of experience.
The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the production of Heat performance statistics.
Responsibilities include the installation, configuration, upgrade, administration, and monitoring of Heat Modules and associated software products, in support of operational systems and the development environment.
Ensures data integrity across multiple modules and ensures consistent data structure, data recovery, maintenance, data integrity, and space requirements for physical database are met through implementation of policies, procedures, and standards relating to database management.
Able to interrogate databases using an appropriate programming/query language.
Required Qualifications: Matric & relevant Degree/Diploma in ITITSM CertificateMCSA / MSCE – Solutions Associate / ExpertResponsibilities: Operational Support: Analyse options, risk, and impact to business processes and recommendationsAnalyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.Ensure that all calls are assigned/reassigned timeously and resolved within Service Target.Assist 1st Line Support ITSM and relevant departments when required, to get requests/incidents resolved on time.Meeting objectives and taking responsibility, apply Best Practice and Standards to proceedProvide governance and stewardship in order to provide direction, focus and set priorities.Implement ITIL best practices for Service Support and Service DeliveryMaintain an effective Service Level Management (SLM) process by defining SLA, OLA and UC.Update existing SLA, OLA or UC when required and evaluate and coordinate process enhancementsGrow and implement Service Request Management.
Enable IT customers to define offered services, publish those services in a service catalogueFoundation DataBusiness Time SegmentsConfigure AssignmentsData Management toolOrganizational StructureProduct and Operational CataloguesPeople ManagementIncident Management: Full Application AdministrationData ManagementIncident TemplatesNotifications and MilestonesDecision Tree ConfigurationsService Level Management: Service level management Incident ManagementService level management Change ManagementService level management Request ManagementCreating service targets for all of the aboveChange Management: Configuring Change ManagementConfiguring task assignmentsRisk FactorsConfiguring Task Management SystemSetting application preferences and optionsConfiguring approvalsConfiguring Release ManagementChange TemplatesService Request Management: Set up the framework for Service Request Management ModuleCreate SRM Application TemplatesCreate SRM Application Object TemplatesCreate SRM Process Definition TemplatesCreate SRM Service Request DefinitionsConfigure SRM ApprovalsConfigure SRM AssignmentsConfigure SRM EntitlementsNavigational CategoriesWorks Order SettingsWork Order RulesWork Order Templates
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