Vacancy Details
Employer:Intelligent Debt Management
Senior Support Engineer (Tier 3) - Pinelands, Cape Town
The Intelligent Debt Management (IDM) Group, South Africa's largest and multi-award-winning
debt management company, has a position available for a Senior Support Engineer. The successful candidate will be responsible for service delivery of technical support and escalations in a fast-paced environment. Forming part of the IT Operations Team, you will need to strive to add value and help the team drive continuous service improvement of IDM IT Operations.
Key responsibilities:
End-user remote and in-person support as required by the service desk
Responsible for troubleshooting and resolving end-user incidents and requests
Work diligently with the team and end-users to keep users and technology running
Execute tasks as required by Service Desk and/or management
Focus on client-centricity, speed and satisfaction
Planning daily workload in an independent way
Use remote management and connectivity tools to support users
Engage with third parties as and when required to fulfil tasks
Get involved with Senior Engineers to deliver complex projects
Assist with the mentorship of team members
Provide technical insight and expertise to queries from internal team members and customers
Create knowledge base documentation for procedures
Requirements:
Minimum 2-years' IT Support experience
Relevant tertiary qualification
Troubleshooting day-to-day IT-related issues
Remote support (Forticlient; NAble; and Anydesk)
Windows server support
VSan support (Creating VMs and maintaining resources)
3cx support (Telephony Application)'
MS 0365 support (Admin level)
Creating and managing new email accounts, groups and distribution lists
Creating and managing new users and system accounts
IT infrastructure support
On-boarding and off-boarding support for new joiners
Creating and managing Azure resource groups
Managing various Azure apps
Basic support for Azure SSL certs
Setting up new Notebooks/ PC's
AD Support
DNS Support