Senior IT Support EngineerNexioJohannesburg, GautengPermanentClosing Date 17 September 2024
Job Details
Division: Technology
Minimum experience: Associate
Company primary industry: Information Technology and Services
Job functional area: Information Technology
Job Description
ROLE PURPOSE
This person will support Nexio production Infrastructure and VIP Desktop Support. The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance, and investigate new technology developments.
ROLE REQUIREMENT
VIP Desktop Support for Nexio Exco and Manco Members
Kutana Support (Nexio Board Members)
Ensure Business SLA is maintained
Resolve infrastructure incidents
Conduct Regular health checks on production systems
Assist in the bi-annually disaster recovery testing schedule
Conduct Monthly Security Compliance checks on the servers
Investigate and implement new technology developments
Ensure data is supplied for the monthly IT Report
Conduct quarterly system patching
Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job
TECHNICAL / PROFESSIONAL COMPETENCIES
Supervise R&D laboratories and other technology development units
Assess technological aspects of major strategic initiatives including implications of proposed acquisitions, joint ventures, and strategic alliances
Constantly develop new technology skill sets to push ahead of the competition
QUALIFICATIONS & EXPERIENCE
Grade 12
A+
N+
S+ (beneficial)
ITIL (beneficial but optional)
Any Microsoft Certifications (beneficial)
Experience with Active Directory, SQL, Exchange, Networking Infrastructure
Working hours: Mon. – Fri. 08h00 – 17h00
Must be prepared to work overtime
Must have own transport
OTHER REQUIREMENTS
5 Years desktop and server support experience
Working experience on Windows servers AD, Exchange, SQL, Hyper V, SharePoint
Working experience on VMware software products and Symantec products
Experience with server hardware and software
Experience with storage devices
Experience with network switches
Good telephonic experience
Good email etiquette
Good people skills
Adaptive to technology
Fast Learner
Good Problem Solving and Analysis
Flexible to any scenario
Demonstrated ability to work well with others, team work ethic
Willingness to learn
Positive attitude
Delivering Results and Meeting Expectations
Following Instructions and Procedures
Learning and Researching
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