Purpose:Provide timely and efficient support to the employees of the Firm on hardware, software, audio visual events, and special IT related requests.Experience and Qualifications:4-6 years in a similar role in a professional services environmentSenior Certificate essentialCOMPTIA A+ N+ essentialMCSE preferableGood understanding of computer hardware and software (Windows-based operating systems and Microsoft Office applications)Good written and verbal communication skillsEffective client service orientationKey Accountabilities:Problem Identification and Resolution:Investigate and identify the source of the problem; independently develop and implement a solution.Proactive solution implementation to prevent recurrence of similar problems in the future.Identify optimal solutions, considering possible approaches and flexibilities in the system.Handle more complex, escalated requests.Prepare for Audio Visual Events:Obtain details for the event.Liaise with users to determine any special requirements.Set up boardroom before the event.Ensure everything is working.Decommission room and collect equipment when the event is over.Repair and Maintain:Conduct repairs in a timely manner on both hardware and software.Log a call with the supplier if repairs cannot be done in-house.Supply loan equipment to users where appropriate.Ensure audio visual facilities are operational on a daily basis.Maintain all IT equipment regularly (e.g., printers, fax machines, copiers).Inventory:Maintain adequate levels of IT stock, including both consumables and hardware.Report hardware levels to IT Manager/IT Secretary.Install Software for Users:Receive requests for software from users.Obtain software from the Bowmans IT software repository or the internet for special applications.Install software for users.Train users on how to use the software.User Moves:Reconnect desktop/laptop, phone, and printer.Update systems where relevant.IT Projects:Contribute to IT projects as required.Leadership:Provide informal guidance to junior team members on complex issues.Relationship Building:Develop and maintain relationships with all levels of staff as a trusted IT resource.Maintain strong working relationships and open communication among all members of the IT team.Customer Services:Respond to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.Competencies:Analytical ThinkingClient FocusInitiativeInteractive CommunicationProblem SolvingResilienceTeamworkUsing Information TechnologyBowmans is committed to achieving the objectives set in its transformation charter and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration of these objectives.
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