Are you a skilled IT professional looking for a new opportunity in Cape Town? We are looking for a Senior IT Field Services Technician to join our team and play a critical role in providing on-site technical support to our valued clients.Your expertise will be key in diagnosing and resolving complex IT issues, performing maintenance, and ensuring the smooth operation of client IT infrastructure. A minimum of 6 - 8 years overall experience in an IT MSP Environment is essential.Our client is a leading managed service provider, offering top-notch IT and connectivity support to a diverse range of clients. They deliver exceptional services and innovative solutions to their clients.Duties will include but are not limited to:Provide on-site technical support for hardware and software issues.Install, configure, and troubleshoot IT equipment such as desktops, laptops, printers, and networking devices.Perform regular maintenance and updates for optimal client system performance.Assist with network setup and management, including switches, routers, and firewalls.Collaborate with remote support teams to efficiently resolve escalated issues.Maintain accurate documentation of client systems and service activities.Deliver exceptional customer service and foster strong client relationships.Stay updated on the latest industry trends and technologies.Qualifications:Proven experience as an IT Field Services Technician or similar role.Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).Proficient in English.Strong knowledge of computer hardware, software, and networking.Proficiency in Windows and macOS operating systems.Experience with Microsoft Office 365, Active Directory, and other common IT applications.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and manage multiple tasks simultaneously.Minimum of 8 years overall experience in an IT MSP Environment.Advanced experience with Windows 2012 R2 / 2016 / 2019 / 2022.Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI, etc.Intermediate experience with VMware vSphere 6.5 or above.Intermediate experience with Hyper-V 2012 or above.Good understanding of IP addressing and subnetting.Familiarity with cybersecurity best practices and tools.MCSA / MCSE.Exchange / O365.Veeam.Microsoft Azure.If you are passionate about IT, customer service-oriented, and eager to contribute to our reputation for excellence, this role might be the perfect fit for you.
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