Planet Africa Tours offers destination management services to the Japanese market, operating tours across Southern and East Africa. Our expert team has a wealth of knowledge and the connection to deliver an exceptional experience for any travelers visiting from Japan. A combination of local knowledge and an understanding and appreciation of the requirements of the Japanese traveler has made Planet Africa the largest Southern Africa operator in the Japanese market.The overall purpose of the Senior Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.Key Responsibilities:Providing expert travel advice to customers that exceeds their expectationsEnsuring the smooth operations and excellent on-the-ground management of FIT and Group bookings, managing bookings from quote to finalizing, invoicing, and travel documentationQuoting the most appropriate products and servicesConverting quotes into bookingsOffering alternatives, cross-selling, and upsellingAccurate and timeous loading of bookings into the Reservations systemConducting availability checksBooking of all accommodation and services and reconfirming all servicesSourcing and securing alternatives if any availability challenges ariseManaging release dates of services bookedResolving any on-the-ground incidents or challengesManaging customer accounts and resolving account queries within set deadlinesQuality control of bookings Building and maintaining strong relationships and a high level of quality communication with customers and suppliersHigh level and frequent interactions on every group with Guides and Tour LeadersCreating opportunities for Planet Africa to earn additional income, e.g. secondary buying, commissions, and optional toursEnsuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groupsRequirementsQualification:Grade 12A travel and Tourism qualification is highly recommendedCriteria:Experienced in consulting, quoting, and operating Inbound FIT and Group bookingsExperienced working with the Japanese marketJapanese writing and language skills will be highly preferableVery good understanding of working with travel booking systemsSolid product, destination, and logistical knowledge of South and Southern AfricaAttributes:Can manage high volumes whilst maintaining a high level of detail and accuracySkilled communicator who provides quality communication to customers (e.g., quoting, changes, recommendations)Excellent interpersonal skills to maintain customer, supplier, and guide relationshipsServices and customer experience focused, always understanding and considering the customers' expectations and requirementsMaintains quick turnaround times on customer quotations, updates, complaints, and queriesAdaptable and enjoy working in a changing environmentExceptional at problem-solving and solutions-driven
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