Direct Reporting Line:Head: ICT SupportIIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.The IIE MSA Ruimsig Campus in Roodepoort has a vacancyfor a Senior ICT Support.Duties and Responsibilities:Infrastructure Support Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up time requirements and ensure that systems are running optimally.Installs new servers when required. required.Co-ordinates the deployment of hardware, systems and infrastructure within the campus.Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.Monitors ICT security systems and does periodic tests and checks to ensure that everything is in orderService Delivery EscalationsDiagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services. Administers and maintains software, as per the agreed software list.Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.Staff SupervisionEnsures that the campus has the necessary ICT support during operational hours.Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.Provides mentorship to ICT Supports.Develops succession plan for ICT Supports.Competencies Required:Good interpersonal skillsComputer literacy and systems administrationTime management and organisational skillsInitiative and problem solving prowess Strong communication skillsAbility to cope in a pressured environment Minimum Qualification Requirements:Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous.ITIL Foundation Certified, advantageous. Minimum Work Experience Requirements:Minimum of 2 - 3 years ICT Support/Service Desk agentSpecial Requirement:Must be willing and able to work the required ICT shift structure working hours. Salary:Competitive salary commensurate with experience.Benefits:Lifelong learning opportunities through LinkedIn Learning subscriptions.Staff and family discounts on educational programs within our brand portfolio.Incentive bonus structure based on performance and achievement of goals.Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.Birthday vouchers to celebrate your special day.Competitive annual leave allowance for well-deserved time off and rejuvenation.Application Response:Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.Technical Support:Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs The IIE's Varsity College is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.
