Job Title: Senior HR Business Partner Location: Linbro, Midrand, Gauteng Reports to: HR Executive Direct Reports: 2 HR Business Partners Indirect Reports: 3 HR Admin, 3 HR Practitioners
Purpose of Role: The Senior HR Business Partner (Senior HRBP) is a strategic leadership role focused on aligning HR initiatives with business objectives to enhance customer service delivery and customer centricity.
This role involves leading a team of HR professionals to ensure the effective implementation of HR strategies, policies, and processes across the organization.
As a trusted advisor to the leadership team, the Senior HRBP contributes to the overall success of our clients Logistics by fostering a high-performance culture that supports the company's supply chain and logistics operations.
Main Responsibilities: Strategic HR Leadership: Collaborate with the HR Executive and business leaders to develop and execute HR strategies aligned with business goals, with a particular focus on enhancing customer service delivery and customer centricity. Team Management: Lead, mentor, and develop a team of HR Business Partners, HR Admin, and HR Practitioners, ensuring their professional growth and alignment with business priorities. Change Management: Drive and manage organizational change initiatives, especially those related to customer service improvement, ensuring smooth transitions with minimal disruption to business operations. Talent Management: Oversee talent acquisition, development, and retention strategies to build a high-performing workforce capable of delivering superior customer service. Employee Relations: Manage complex employee relations issues, ensuring compliance with labor laws and fostering a positive and productive work environment. HR Analytics: Utilize HR metrics and data to inform decision-making and improve HR processes, contributing to better business outcomes. HR Policy Development: Develop, implement, and maintain HR policies and procedures that support the companys strategic objectives while ensuring legal compliance. Stakeholder Management: Build strong relationships with key stakeholders across the business, acting as a trusted advisor on all HR matters. Education and Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field (required). Postgraduate degree (preferred). Knowledge and Skills: In-depth knowledge of HR best practices, labor laws, and regulations in South Africa. Strong understanding of the supply chain and logistics industry. Strategic thinking and business acumen. Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. High level of emotional intelligence and interpersonal skills. Proficient in HRIS systems and HR analytics tools. Excellent communication, influence, and negotiation skills. Experience and Training: Minimum of 8-10 years of experience in HR, with at least 5 years in a senior HRBP role or similar position. Proven experience in leading HR teams and managing large-scale HR projects. Experience in the supply chain, logistics, or a related industry is preferred. Training in leadership development, change management, and HR analytics. Problem Solving: Address complex HR challenges, including workforce planning, talent management, and employee relations, with innovative and effective solutions. Analyze and interpret HR data to identify trends and make informed decisions that positively impact the business. Customer Relationships: Build and maintain strong relationships with internal customers (business leaders, managers, and employees) to understand their needs and provide tailored HR support. Foster a customer-centric culture within the HR team to enhance service delivery across the organization. Decision Making: Make strategic HR decisions that align with business goals and drive organizational performance. Empower direct reports to make operational HR decisions within their areas of responsibility, providing guidance and support as needed. Leadership Supervision: Provide leadership and direction to the HR team, ensuring alignment with the companys strategic objectives. Coach and develop team members to enhance their capabilities and career growth. Competencies: Strategic Orientation: Ability to align HR strategies with business objectives. Leadership: Strong leadership presence with the ability to inspire and motivate others. Customer Focus: Commitment to delivering high-quality HR services that meet the needs of the business. Collaboration: Ability to work effectively with cross-functional teams and build strong partnerships. Innovation: Ability to develop creative HR solutions that drive business success. Integrity: High ethical standards and commitment to confidentiality. Communication and Influence: Communicate effectively with all levels of the organization, from frontline employees to senior executives. Influence key stakeholders to support HR initiatives that drive business outcomes. Present HR strategies and data in a clear, concise manner to facilitate informed decision-making.