Our Client a Global tech firm is seeking a Senior HEC Network Operations Level 4 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment. The resources will support India and Mexico, Standard working hours are 08:00 17:00 local time of the work location of the respective. A-Shift (A) - S1 0600 - 1500 IST B-Shift (B) - S2 1300 - 2200 IST C-Shift (C) - S3 2130 - 0630 IST Mexico G-Shift (G) 08:00 17:00 MX TIME Responsibilities; Ensure stability, performance, and security of the HEC network Perform and lead tasks associated with Service Request and Incident Management Processes. Perform and lead lifecycle management / change management activities Perform and lead root cause analysis (RCA) and Problem management activities. Guide other support staff in performing their tasks Work with senior engineers from other domains (e.g. compute, storage, applications) Ensure high level of quality of documentation. Contribute to service, architecture and/or design reviews and optimization activities Represent Network team towards external customers and/or internal LoBs and/or vendors Experience Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments Technical Skills Public Cloud - Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure. AWS/GCP/Azure certifications are a plus Private Cloud Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications. Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation Network and Security - Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc) Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP. Experience with different VPN implementations and security parameters. Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network) Experience with Load balancer platforms. Experience with Storage and Compute as part of Infrastructure ecosystems is plus Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP. Basic Financial Understanding (OPEX & CAPEX) Experience in Service ownership / Coordination is a plus Experience with Public Cloud offerings is a plus Adaptable to Shift Model Other Skills Profound ITIL knowledge, ability to guide/coach others Working via a standard ITSM tools Technology Certification(s) CCNP/CCDE preferred. ITIL certification/s experience in a customer facing engineering role