Our client is looking for an individual to fill the role of a Senior Healthcare Services Consultant. This successful individual will provide administrative support for the operational director and the department.
Responsibilities:
Inbound Sales – Pipedrive (B2C) – meet monthly target
Onboarding of schemes
Member benefits consultation – inbound and outbound
Member profile analysis
Process new business – submit application forms to the scheme
Member inductions
Year-end renewals
Oversee and manage the team
Campaign management and identify opportunities
Investigate, resolve, and respond to internal and external client queries.
Data entry and maintaining accurate client records onto our CRM system.
Manage projects from start to end and be able to set priorities.
Professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.
Ensuring that all standard documents, such as membership certificates, policy documents, mailers, benefit brochures, are issued timeously to clients.
Suitable skills to work in a team environment.
Adherence to service level agreements (Internal and external).
Adherence to internal controls and procedures in place always.
Support the director in sales, identify opportunities, and management of the team
Compliance
Maintain client engagement files with regards to all companies' requirements.
Requirements:
Matric (Grade 12 passed)
Regulatory Exam (RE5) & CMS BR number
Relevant qualification – (120 credits)
2 years' experience in administration and a minimum of 2 years' experience in a consulting role
Excellent communication and relationship-building skills
Proficient in Excel particularly VLOOKUP, will be advantageous
Computer literacy (MS Office 365 package – MS Teams, Outlook, Word, Excel, etc)
Driver's license and own transport a must.
Competencies:
Strong attention to detail, proactive attitude, and high level of accuracy
Reliable and punctual
Strong ability to organize and prioritize
Excellent communication skills both written and verbal
Results-focused and displays energy when performing tasks
Time management skills
Good working ethics (always committed and share knowledge)
Ability to work independently
Innovative and demonstrates initiative
Ability to perform well under pressure and meet deadlines
Inter-personally skilled
Ability to collaborate and pull information together
Following instruction and procedure
Our aim is to help you build a successful career with us.
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