Job title : Senior Group Manager - Transactional Quality - Travel Vertical - REF55581OJob Location : Western Cape, Cape TownDeadline : February 09, 2025Quick Recommended Links Jobs by Location Job by industries Job Description Roles & Responsibilities: Review and approve the sampling strategy that suits the business requirement Decide on the Calibration Process and variance target Review and approve the Quality Standard Document Assist the Operations Team up of customer compliant & resolution process for the teams.
(Not applicable for some teams) Ensure that the Quality Process adheres to the Quality Standard Regular Performance Review of QA/AM/DM Conduct skip level meetings with the advisors and QA's Attend Learning Academy Training and BPET Training roadmap for self development Complete the Green Belt certification and role roadmap Drive high impacting six sigma and Lean Projects Mentor team members to improve performance and behavior Understand VOC/VOE and implement actions to improve the performance on them Participate in WNS BPET initiatives Achieve QNS target through Quality Initiatives Regular interaction with clients and maintain good relationship Mentor Yellow Belt & White Belt projects in the team Deploy standard Quality Framework Initiate and mentor vertical level initiative Assist the Operations team during migration in terms of base lining and QA identification Skills required: Knowledge on the Process Improvement tools Presentation and CRM skills Analytical skills and time management Excellent Communication skills – verbal and written Mentor DR and succession planning Maintain healthy internal and external client and stakeholder relationship Interpersonal skills and people skills (People Management) Risk Identification and mitigation skill Should have sound knowledge of migration PMP skills Experience (if any): Preferably should have worked in a Quality field Preferably the candidate from the Travel Background At least 7-8 years of experience in the Quality Role Preferably should have completed a project or should have been a part of any project Qualifications Educational Qualification: Graduate MS Office Knowledge Good Excel Knowledge Graduate Trainee/ Internship /siwes jobs