Senior Group Manager - Transactional QualityFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Primary Duties & Responsibilities:Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management.Predictive SLA monitoring & reporting.Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement.Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, and Client visits.Digitalization of Quality Assurance Delivery.Embed Digital tools to strengthen audit mechanism.Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential).Foster a spirit of continuous learning & collaboration across teams.Minimum Requirements:Graduates/Post Graduate.Overall work experience of minimum 15 years; minimum 8 years experience in Quality.Experience in automation of aspects of Quality function.Knowledge & experience of Agile methodology & demonstrate a digital mindset.Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values.Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change.
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