Our client is a Destination Management Company who has grown to become one of the top DMC's operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish. With creativity and competence, they design a unique itinerary for each client.
Location: Cape Town
Job Type: Full Time
Workplace: Hybrid
Requirements
Diploma or degree in Tourism, Hotel Management or Events ManagementAt least 5 years' working experience within the travel industry or similar environment.Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, MozambiqueWorking knowledge of the Leisure Travel IndustryAdvanced knowledge of Word, Excel, powerpoint and proven track record in use thereofKnowledge of the Travel writing programmes: WETU and Travelogic an advantageExperience in the planning and execution of FIT Travel ProgrammesResponsibilities
Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.Design and cost of Leisure Travel programmes within the company's Destination portfolio.Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the company's policies and procedures.Correspond via email and telephonically with clients regards the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.On confirmation, makes all bookings, plan and execution of travel programmes.Invoicing of client travel programme.Contract suppliers and liaise with them during the planning stages and execution of the itinerary.Manage workload efficiently and prioritise Key Clients and urgent requests.Manage proposal response time and assist where necessary.Prepare Daily "to-do" lists and send them to Team Leader and Director (CVDM) with relevant comments by end of day.Implement and Maintain Smart quoting.Attend daily stand-up meetings.Practise clear, concise and effective communication with clients, Management and team.Find a solution and take immediate action on any issues, client complaints, staff requirements keeping the team leader informed in a structured and timeous manner.
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