Senior Field Support & Queries Officer

Qualifications & Skills Required: Education: Grade 12 (Matric) essential; additional qualification an advantage.Experience: Previous customer service experience required; administrative experience is an advantage.Technical Skills:Proficient in basic Excel, Word, and computer literacy.Additional language skills are a plus.Communication Skills:Excellent verbal and written English.Strong interpersonal and relationship-building skills.Ability to adapt and manage time effectively.Detail-oriented with excellent time management and organizational skills.Dependable, conscientious, and emotionally mature.Strong problem-solving and analytical abilities.Ability to work under pressure and maintain stress tolerance.Customer-focused with a team player mentality.