Closing date: 24 January 2024Job FamilyAdministration, Operations and FacilitiesFacilitiesManage ManagersJob PurposeTo manage a portfolio of properties to maintain market related asset values and to ensure delivery of facilities management services to clients; so as to support and implement the Corporate Real Estate strategy and objectives.Job ResponsibilitiesMeet or exceed all financial targets through monitoring and reviewing the budgets and evaluating proposed expenditure within the required/agreed timeframes.Maintain the asset value (portfolio of buildings) by doing proper life cycle management.Deliver value adding services to clients and meet and exceed customer expectations of service delivery by building a culture of high performing teams.Ensure that quality of service delivery is maintained at high levels through enforcing agreed internal controls.Meet organisational strategy through required change management and communication with customers and staff.Meet and exceed customer expectations of service delivery by identifying needs, timeous response to queries and providing appropriate feedback.Build trusting long term relations with external stakeholders through monitoring and managing their expectations and attending engagement sessions.Ensure effective communication with peers in own and other departments and functions through sharing information and knowledge.Build trusting working relationships with subordinates, peers, managers and other departments through open and honest communication.Ensure robust planning is in place to deliver on objectives by timely review and approval of plans and budgets.Manage operational risks through proactive identification of potential risks and putting in plans to mitigate the risks.Ensure compliance with regulatory requirements and Nedbank policies by understanding these and communicating them to staff and customers.Improve productivity and operations through delegation, ensuring effective use of resources and effective application of systems, processes and practices.Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.Essential Qualifications - NQF LevelAdvanced Diplomas/National 1st DegreesPreferred QualificationBachelors Degree in Facilities Management/ EngineeringPreferred CertificationsCertificates linked to field of operations and qualifications e.g. South African Facilities Management Association (SAFMA) certificationMinimum Experience Level10 years in a management position in the built/engineering and facilities environment.Technical / Professional KnowledgeBusiness administration and managementCapacity planningChange managementClient service managementCommunication StrategiesDiversity managementGovernance, Risk and ControlsPrinciples of project managementRelevant regulatory knowledgeStrategic planningAligning Performance for SuccessBuilding PartnershipsCustomer FocusInspiring othersGuiding Team SuccessSelecting Talent
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