Who are we?Sendmarc is a vibrant Cyber Security company focussed on making the internet a safer place. Sendmarc's current focus is Email Security but the sky is the limit. Our technology enables organisations to globally protect their staff, customers, suppliers, in fact the whole world from email spoofing impersonation attacks on their domain. By joining Sendmarc, you'd enjoy:A young, energetic, entrepreneurial environment.A team of talented people with values of autonomy, mastery and a strong purpose or building a better Internet.Flexible working arrangements.Senior Email Security Analyst Responsibilities:Guiding customers through the Sendmarc journey from zero to full protection, providing support to our customers and partners in getting customers to full protection, and after protection is fully implemented, supporting sales by providing technical expertise in the sales process, and helping resellers support their customers.It's critical that this person is good with managing people and in helping Sendmarc deliver the best customer experience possible.The ideal candidate will take ownership of this role, developing documentation where necessary, supporting the broader business and providing input into crafting the best experience possible for our customers and partners. As a senior in the role, the ideal candidate will also help to grow the team and may be eligible to lead an in-country team in time.Senior Email Security Analyst Key Duties:Assisting sales through explaining the data available on the Sendmarc platform, while highlighting the business value of the products Sendmarc delivers.Assisting customers in configuring DKIM, SPF and DMARC in the Sendmarc platform and providing guidance for customers when configuring their own DNS.Assisting customers in understanding the reporting available on the platform and advising on actions required stemming from their reporting.Developing, where necessary, documentation for the consumption of other technical resources in getting clients fully implemented.Maintaining and reporting on project progress. Communicating this progress to customers, partners and to the broader business.Providing technical support to partners where required.Being involved in the improvement and evolution of the training program.Executing investigation of customer concerns and writing the results based on his/her findings.Recognizing problems in the methods and procedures of the company and developing means to solve these problems.Ensuring that the plans and programs designed for enhancing the company are enforced with compliance to the rules, standard regulations and policies of the company.Completing all other responsibilities, roles, tasks, duties and jobs of an implementation engineer that require his/her willingness and supervision.Qualifications and Skills Required:Highly self-motivated and outcome-orientated.Diploma, Degree in IT, computer science or similar field.Technical expertise in DNS and email technologies.Client Services and IT Support experience would be a plus.Strong interpersonal and communication skills.Strong organizational and project management skills.4-7 years' experience.
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