Senior Duty Manager - 5* Luxury Lodge - Plettenberg Bay

Oversee day-to-day operations to ensure a seamless guest experience.Supervise and support front-line staff, ensuring high service standards.Manage guest check-ins, check-outs, and inquiries.Handle and resolve guest concerns and issues promptly and professionally.Collaborate with various departments to maintain operational efficiency.Assist in staff training and development.Contribute to creating a positive work environment.Play a key role in maintaining and improving service quality.BENEFITS:Competitive salary range: R16,000 - R18,000.Live-in position with accommodation provided.Opportunity to work in a vibrant and beautiful location.Professional development and growth within the hospitality sector.QUALIFICATIONS AND EXPERIENCE:Proven experience in a managerial role within the hospitality industry.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Ability to handle and resolve guest issues with tact and professionalism.Familiarity with hotel management software is advantageous.Flexibility to work in a fast-paced environment.OTHER REQUIREMENTS:Willingness to reside on-site (live-in position).Ability to work irregular hours as needed.Positive and proactive attitude.Commitment to delivering exceptional guest service.Attention to detail and problem-solving skills.If you are a seasoned hospitality professional ready to take on a senior managerial role in a picturesque location, we invite you to apply.
Please submit your resume and a cover letter detailing your relevant experience.
We are looking to fill this position promptly.Please note only shortlisted candidates will be contacted for an interview.
We thank everybody for their interest in this position.Good luck!
!Between 3 - 5 Years
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