The main purpose of this position is to manage the entire underwriting policy process for clients including understanding the clients needs, identifying, proposing, effectively implementing the insurance solution, and managing the future needs of the client. Herewith also a list of the key responsibilities of this role: Key Responsibilities: Client advice & underwriting solutions Understand clients insurance needs Determine and propose appropriate insurance solutions by way of quote/s and detailed explanation of cover Ensure client understands terms of cover Ensure client complies with meeting obligations in terms of providing sufficient information to conclude the underwriting process effectively Ensure client provides supporting documentation where identified as necessary e.g. jewellery valuations, car registration certificates etc Policy management Convert quotes to new business policies Ensure policies endorsed as required by clients Undertake policy renewal process annually Ensure policy cover maintains pace with clients needs Client information Record all information received from or in respect of the client on the database Record all communication with the client on database detailing specifics to allow easy retrieval of information when required e.g. telephone call recordings Compliance & legislation Adhere to FICA requirements Adhere to FAIS General Code of Conduct requirements Adhere to FAIS Fit & Proper requirements Adhere to outcomes as determined by TCF /Treating Customers Fairly Business continuity Ensure business continuity maintained in the event of absenteeism and service levels remain at determined standards All information / data / tasks to be saved on the database for easy retrieval by team members Tasks to be recorded as diary items to ensure follow up dates maintained Client focus: Maintain client service protocols as detailed in the Ranger Guide and company blueprint detailing company purpose and client service standards. Business sustainability Ensure client service levels and advice continually meets or exceeds clients expectation to ensure client retention Reasons for policy cancellation requests to be thoroughly investigated and managed with the view to retaining the business Professional relationships: Cultivate long term, professional and respected relationships with clients Maintaining professional and strong relationships with our Service Providers to ensure that we can meet our service expectations from our clients Keeping abreast Keep abreast of macro and micro environments and how changes affect our clients and FPM Ensure up-to-date product knowledge at all times Ensure up-to-date knowledge and thorough understanding of Underwriting Guidelines and Procedures of service providers Financial discipline: Look after FPM office equipment and save on costs where possible e.g. stationary Efficient office space: Follow open plan office protocols Keep your desk neat and tidy The right candidate for this role will be computer literate; have excellent interpersonal skills; good written and verbal communication skills; as well as the ability to resolve problems. Furthermore, we would prefer the following qualifications / experience for this role: Qualifications / Experience /Skills FAIS qualification Regulatory Exams: RE5 CPD Points relevant to registered FAIS category Relevant System Advanced underwriting administration (Cardinal 360 would be beneficial) Knowledge of insurance practices, markets and competitors Minimum of 5 years underwriting experience in a broker environment (not negotiable) Good understanding of compliance issues Good understanding of macro and microenvironments