Senior Digital Motor Assessor
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
As an Assessor: Motor, you would be responsible for providing a Digital Assessment Function, focusing on Motor claims. The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions.
You Would
Principal Accountabilities
Assess damage against a provided or requested quotation.
Decide whether to replace, repair part or use CAP Parts when warranty has expired.
Negotiate telephonically with ABR using photographic evidence.
Generate claims report.
Communicate and negotiate with the client and/or intermediary.
Determine Retail value of vehicle and extras (specified) for settlement.
Authorise for repair or cash settlement.
Make notes on systems, process claims and upload documents.
Responsible for additional requests and to sign off the final quantum (FRC).
Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee, and underwriters, within the agreed time frame.
Accountable to handle the following claim types:
Driveable non-structural and major structural claims.
Non-drivable claims.
Fast track.
Radio equipment and locks.
Accessories, tyres, rims.
Cosmetics.
Screening of merits.
And other claims/responsibilities as specified by your Team leader/Manager.
Minimum Job Requirements
2 years' experience as an automotive mechanic, automotive body repairer, or automotive spray painter or Vehicle Damage Quantification Qualification (VDQ) with two years' experience.
5+ years motor assessing experience.
Qualified automotive mechanic or automotive body repairer (advantageous).
Audatex/Abuntex knowledge.
VDQ Certified min Practicing member.
System Knowledge on the following:
Online systems
BPM
TIA
ICE
Audatex / Abuntex
The Recruitment process:
TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you a little better, and ensure OMI can meet your needs.
Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team.
Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification.
Final Feedback
Closing Date: 21 October 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
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