Key Responsibilities: Monitor & Support Production Environments: Ensure high availability, performance, and operational stability of critical production systems. Incident Investigation & Resolution: Troubleshoot and resolve production incidents, analyze root causes, and implement preventative measures to avoid future occurrences. Collaboration for Deployment & Configuration: Work closely with development and infrastructure teams to deploy, configure, and optimize applications in production environments. Monitoring & Alerting Solutions: Design and implement robust monitoring systems to detect potential issues early, ensuring proactive remediation. Automation of Processes: Automate deployment and configuration tasks to enhance operational efficiency and minimize manual errors. Change Management: Create, document, and manage change requests for production deployments, ensuring strict adherence to established change management processes. Production Deployments: Execute deployments following established procedures and best practices to ensure smooth transitions. Application Performance & Scalability: Collaborate with development teams to ensure applications are optimized for performance and scalability in production environments. On-Call Support: Participate in on-call rotations to provide 24/7 production support as necessary. Core Technology Skills: DevOps/Production Support Experience: Extensive experience maintaining, supporting, and troubleshooting production systems. Linux/Unix Administration & Scripting: Proficiency in Linux/Unix system administration and scripting (Bash, Python) with a focus on automation and system configuration management. Database Management: Strong knowledge of both SQL and No-SQL databases, particularly Oracle and Cosmos DB. CI/CD Expertise: In-depth understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines and associated tools. Azure DevOps (ADO): Experience in using ADO for managing CI/CD pipelines, version control, and release management processes. Monitoring & Alerting Tools: Familiarity with tools like Dynatrace and Application Insights for real-time performance monitoring and alerting. Configuration Management Tools: Experience with tools such as Chef for automating configuration management is a plus. Additional Preferred Skills: Performance Profiling & Optimization: Experience in performance tuning and optimization techniques for enhancing system efficiency.
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